Customer Ratings & Reviews

Really I am 63 years old and do not have the patience or understanding to set up and install computer. No grandchildren either to help, so yes I was glad to have the Geek Squad do this for me. I now have had my unit for over a year and happy. Also suggest getting 3 year service from Geek Squad as I've already used it 3 times. I get tune ups every 3-4 months to keep computer operating smoothly. Well worth it..

The tech took just over an hour did a great job and very professional

Delivered and installed as ordered and cleaned up after themselves.

set up my computer and lap top and did a great job

The HP laptop product was inferior. The laptop went dark after a few days - I exchanged it for another as told the 1st was a lemon. Donald from the Geek Squad came 2 times to reset it. Donald was on time, professional & courteous. Unfortunately, Best Buys team was unaware of the HP MS problem - not his fault. I eventually exchanged it for a Dell laptop computer. Geek Squad honored another set up.

I am very happy with the protection of my computer and it runs at all times

Installed and set up new computer system needed for work.

Stephen is the best. quick set up. explains thoroughly. did all we needed and more.

If I ever need the service again I will request for him.

After reflooring the 'man cave' we tried to rewire our electronic devices so they would work. After a fair number of tries -- we failed in our efforts. A Geek Squad member arrived and fixed the problem. During the repair, he explained what he was doing and offered ideas on what we did wrong. He did NOT 'talk down' to us at any time. Well done!!

The tech set up the IPad he was pleasant . Nothing on him but right now frustrated with Ipad. Can’t get the zag keyboard to work, keep getting the screen keypad, and not to happy with the Office word beginning think I should have left the 12.9 in the store. I think if not for Covd19 could probably go in store an some of this would be resolved.

We were very pleased with the initial set up and follow calls met our expectations

Parker S was exceedingly helpful and so pleasant. We wanted these devices so my adult son with disabilities could use echo to call on phone for emergencies and to be able to access the tv on his own. Parker was so respectful of Kevin and went out of his way to help us. I cannot say enough about him. He epitomizes the best in customer service.

Tech arrived on time. Professional job. He took his time to recommend helpful tips.

Installed Apple TV. Shoed us how it works. Very knowledgeable.

Could not do without the in home take over your screen approach

Came in a blizzard, which shocked me. Stayed until done & answered all questions

Technician was able to install new computer system but ran out of time to install a gaming program. It took three different calls and many hours to Geek Squad to find someone who could install gaming software and connect printer using wireless connection. Final person was able to make the wireless connection in about 10 minutes.

The Tech guy, Robert was excellent and explained everything to me.

Timely, courteous, professional, easy to understand