Customer Ratings & Reviews

Yes the day time picture from the cameras are outstanding but the night time has a poor quality. Very simple to install and setup.

Waiting for the Geek Squad to get this system up and running. Installer could not get it to work so it is too early to say if it actually works.

Installers appeared to not be experienced Usually installs are neat and efficient. Left a hole in my soffit that needs to be fixed. Hope they send an experienced crew to finish the job

All in all it was a disappointing experience! First the squad came unprepared. Apparently they did not have enough of a certain piece of equipment to set the cameras up. My house was prewired and there were still issues getting it completed! There was difficulty in the setup for the installers and they were able to find a solution but did not have enough of whatever product they needed for the fix to complete the install. My install was left incomplete with wires and cameras just left in my house. No one got back to me or responded for almost a week and the job wasn’t completed until about 10 days after the initial attempt. The cameras were not set up to the correct app to utilize all the functions that we paid for on the camera system! When it was finally completed the mess was cleaned up however I had to get the correct app up and running on my own! It’s do able but paying what you pay for the install I feel nothing should have to be done on customers end. Job was completed Not the best experience

left my house a mess through trash in my yard and left job incomplete. Also had to use my tools because he came to do my job unprepared twice. I am very unhappy with this experience

Purchased item for installation in early December and scheduled installation for January 7th. Received multiple emails and texts confirming appointment for between 11 am and 3 pm. At 10 am received a call from their installer that Best Buy would not release item to him. Called Geek Squad and they want to reschedule because they don’t have item. When I purchased item they had them in store and I could have walked out with it that day. Now I have taken a day off work for nothing.

Two guys came to install 4 cameras. They took 5 hours to complete this job. They left a huge mess of soot and debris from the ceiling and walls. They also charged me an extra 200 dollars for installation. The cameras are working fine though.

I will make it simple. Called and booked an appointment to install wired cameras, agent was helpful and said we can. I explained my house is not pre wired and agent said we will do mount, wire and conceal and agreed on price; on the installation day the tech showed up and things went south, he said my house is not set up as not pre wired knowing that i live in new development plus he said we wont conceal as its not part of the pkg, long story short i did show him my agreement and he said nope thats not we agreed on. Finally he said i will do all of it plus concealing for additional $1200, so u can do the math, 1300 + 1200 so i ended up paying double or i wont get it. When i reached out to bestbuy at the start said we will review and they gave me the run around and claimed they did nothing wrong and if i have a problem to contact bestbuy. I wont be mad if i agreed on the price from start, but to sell me something and hardball me at the day of installation. Just be careful even if ur agreement shows something u will be charged extra and sent on the run around

They did not honor warning about safeguard against messing up our new attic insulation. Did not pull the old cable when replace old camera's with new camera's and cables.

The agent mounted the camera was very professional and knowledgeable of the product.

Day one: the install was supposed to begin between 7-1.. the Best Buy install team arrived at 900PM at night and kept my pregnant wife awake while the installation took place . The Best Buy installer came up to me at 3AM and advised he is going home although he only installed three cameras. The Best Buy crew did not clean up and left attic insulation everywhere throughout my home. The Best Buy installer also left his ladder in my back yard due to him Promising he will be at my house 8Am sharp. Day two: The Best Buy installer arrived at 11 AM once again late. I had to miss work due to the promised three hour installation taking more then one day. Once the Best Buy installer arrived his assistant appeared not to be very skilled in camera installation, after a quick conversation with him I was made aware that he doesnt know what he is doing and is just helping a friend out. During the installation with the Best Buy installer he advised he can put a camera in the kitchen, I asked him multiple times about him not being able to run a wire however he drilled multiple holes. The Best Buy installer then informed me that he can’t run the wire in that location and left the damaged wall. The Best Buy installer left at 4 PM but only installed one camera. Once again my house was littered with attic insulation. Day three: the Best Buy installer arrived around 9AM. The Best Buy installer completed the camera installation by approximately 5P, he also attempted to fix the damaged holes however he was not successful. When the Best Buy installer was leaving he was trying to get me to sign a hand written contract however I refused. The Best Buy installer did not want to leave my residence until I signed the contract, this made my pregnant wife very un easy. After I insisted to the Best Buy installer I am not signing a hand written contract in a note book they finally left.

It was good but the recording memory was easily become full that is all i mean to comment it.

The Geek Squad originally recommended and I bought a system that would not work for us. They recommended and I bought a different system, which was one camera less than the original set and would not perform all of the functions that were promised, including but not limited to voice communication with subjects approaching my house and clear close-up pictures of the same. When my system was finally installed, it was extremely slow to respond with captured data. In addition, the installation was sloppy with wads of wires running across the front of my house, some of which were held in place by pieces of blue painters tape. In addition, these cables are easily visible running down the side of my house, where they could easily be snipped to disable the system. There were numerous delays, forcing me to try to make contact with both Best Buy and Geek Squad to try to keep my installation on some sort of schedule. The only bright spot in this whole debacle was working with the return counter people at Best Buy when I returned the old camera system and ordered the new one. These kids were great, even staying after closing to make sure I was taken care of. I truly hope that my experience was the exception and not the rule, and other customers receive better products and service than I did. Either way, I do not expect to be doing business with either Best Buy or Geek Squad in the future.

Installers were several hours late for the job and did not complete my installation until close to 10pm. They did a fairly decent job with the cameras. However, two other devices, a floodlight and video doorbell remain unconnected to WiFi, which I was told is my problem. There has been no attempt to help me troubleshoot this problem either by Geek Squad or the installers. The Bestbuy consultation who was very attentive prior to this purchase and whom I gave an excellent review, has been pretty much missing in action since the installation. Needless to say I am very disappointed with this service.

Very patient they were very knowledgeable good told they would come back when I got the right parts and they did

The cameras are somewhat working...buying the cameras were definitely the easy part. They've installed them but we had two monitors that needed to be connected. They connected one and we had construction going on at the house. They agreed to come finish connecting them and we have not heard from them since. Very disappointed with my best buy geek squad experience as far the cameras are concerned. Not to mention what's currently going on with our appliances.....we bought in Novemeber and scheduled but still do not have our complete order. Prayerfully they turn things around!!!

Was not happy with the first guys that came out at all!!! Called the Geek Squad and they immediately sent out 2 awesome guys that did a wonderful job!!!! And that was just before Christmas!!! I am so impressed with their home customer service. This wasn’t the first time this year they add to my house and those guys did a wonderful job too!!!

On November 13, 2021, I had a scheduled security camera installation at my home between 7:00 am - 1:00 pm. I decided to call Best Buy approximately at 12:00 noon to follow-up on the estimated arrival time. An associate on the phone advised me that they have reached out to the assigned technician and the technician would be calling me. Sometime later a dispatch at Mandra called advising me that the technician was in route and the new estimated time would be between 2:00 - 3:00 pm. When the technician (Ruben) arrived, I was asked where I would like the cameras installed. I showed him where I would like the cameras mounted on the outside of the house. At that time, I was asked where the NVR box would be placed and if I had the product. I replied that I had the product and we proceeded inside the house where I showed him the bedroom where the NVR box would be located. He asked if we could step outside where we could discuss the install. As we were outside, the technician advised me that he did not have the proper ladder to reach the attic and that this project was a two man job. He asked me if I would reschedule for the next weekend because his buddy was out of town and he needed to borrow the ladder to reach the attic and that this project was a two man job. I mentioned that I was under the impression that the installation would be done the same day as my appointment. He said this project is an all day job and that has two other television installations to mount ahead of me. He started to explain to me if I would cancel my installation with Best Buy and that they would refund my money and that he would charge me cheaper to install my cameras with his buddy the next weekend. He asked me how much was Best Buy charging me and that he would charge me less. I told him that I was not comfortable giving him that information. He then asked me if I was a Best Buy member. I told him that I want a professional job and his way is unprofessional. He said, "Well you have to call Best Buy and tell them that I can not do the job because I do not have the right ladder and that it is a two man job." I called Best Buy and they told me that they will have to reschedule. I reported to Best Buy that this incident took place and that I was not comfortable with the situation. I requested for a new company (3rd party) to come out next time. They assured me that they would send someone else. I told them that the technician was still at my house and was worried about how he would react to me reporting this incident. The Best Buy specialist assured me that they would tell him that we are rescheduling that way he could leave. So they called him and he left and I was told that I would get a call back which I never got a follow-up to make sure that the situation was handled with my safety concern. I called Best Buy on Monday to ask for an update. I explained the situation and was informed that a complaint was being filed and it was being escalated to corporate and that I would be receiving a call within four hours, which I never received. At that time, I was re-scheduled for Wednesday, and I took the day off work to be available between 7:00 am - 1:00 pm. (the technician was running late again), so I called Best Buy to ask why the delay and they told me that they were looking into it and that I would be receiving a call from the installation team. I received a call around 12:30 pm from the technician Alexander (Alex) requesting that I bear with him and that he had three other television mounts to install at three different locations and that he would make it to my house between 5:00 - 6:00 pm. He arrived at 5:30 p.m. At this time, he requested that I show him where I would like the cameras installed and that he was already aware of the previous technician. We proceeded inside to locate where I would like the NVR Box placed and which bedroom. I showed him the WIFI Modem at the front of the house and how I would like the ethernet cord to be installed behind the wall leading to my upstairs bedroom where the NVR Box is located. He stopped right there and said that I would need to contact Spectrum to relocate my WIFI Modem upstairs and next to the NVR Box. I mentioned the reason for the WIFI Modem being at the front of the house was because Spectrum advised that it needed to be closest to the center of the house. The Technician said he can't install the ethernet cable to the NVR Box but that he would mount my cameras and call it completed. I said, "I do not feel that is a 100% complete job, because the camera system requires connection to the modem in order to have remote access from the app on the phone. I then called Best Buy and explained the situation. They told me to tell the techinican to do a 100% job the way I wanted it and that I would not be charged extra and that Best Buy will handle any extra fees and I will not be charged any additional fees. At this time, we were standing outside with Alex and his buddy Ruben which was the technician from the first appointment and was the one that would be helping him. I stepped inside to call Best Buy and I explained the full situation and they were in dismay. They told me that they would reschedule and investigate the situations. Best Buy advised the technician Alex that it would be rescheduled. During all this, Alex had ordered pizza to be delivered to my house because he said he had not eaten lunch yet. So they ate pizza infront of my neighbor's house with one their trucks blocking half of my neighbors drive way. This whole situation was very unprofessional. They did not leave until 8:15pm. I called Best Buy back when he left and they told me that they were escalating the matter to corporate and they would contact me within four hours and I never received a call back or a response. On Monday, November 22, 2021, I received a push notification from Best Buy stating that my order was cancelled and that a refund was being processed. I tried calling Best Buy to request the status of the issue. I explained that I never cancelled the order and Best Buy told me the computer system did it automatically on its own. I requested to speak to a manager which the Best Buy associate told me there is nothing that any associate or manager can do. I explained that I should be compensated for all my troubles on top of my refund. I felt I was rudely responded to and was eventually hung up by a Best Buy associate (George) around 4:30 pm on November 22, 2021. I then drove over to the Best Buy location in Rancho Cucamonga to explain to Customer Service and explained my situation to the manager Ignacio which was very understanding and professional. Also, after I spoke with Ignacio and went walking through the Best Buy, I was towards the back by the televisions and Alex popped out of no where saying, "Hey, hey, what's up man, your not here to drop a dime on me?" He was referring to reporting him for the situation that happened at my house. I then went back to the front to let Ignacio know that the technician was in the back and explained the encounter. This whole ordeal was very disturbing. I am not able to express how disturbed I am with this matter with an ending because these situations I have encountered with Best Buy have not ended. This is only a partial explanation of the situations that have occurred. I feel it is already more than enough for a proper investigation and full compensation of all amounts in this transaction. I have purchased a Lorex security system, advanced wired cameras installation, and a total tech membership. Which I believe has been the total opposite of a preferred membership customer. These request are in good faith for my time, mental well-being, and physical commitments. If Best Buy wishes to show their efforts to show me that I am an important customer. I may feel relieved of all these hardships are accommodated in good faith. Please consider the importance of customer service. Juan

Kevin from Mac Tech was excellent. He explained everything and worked neatly. I highly recommend Kevin for any future work. He is an asset to have as a worker, very very knowledgeable for a young man. Not afraid to work and get a job done. Just excellent. 10 stars for him.

We purchased a 'Lorex 6 4K camera system' at Best Buy for our home. We had previously had Arlo cameras, but we were kind of tired of all the charging the batteries. This was probably one of the most unprofessional installs I have ever had at Best Buy. Usually, the people they send are really nice and professional, but these 3rd party contractors were quite terrible. I am basing the majority of this review on the lead technician. Two techs were sent out, but the second tech was only an assistant who was only there to assist the 'camera specialist'. The assistant tech was very nice, but the lead tech was super unprofessional. Straight from the gate, this lead tech did not want to do install at all. He even told me he set my installation last, which I feel, you shouldn't tell a customer. They came into my home and it felt like the lead tech was looking for any reason not to do the install. So, he tells me that my ceilings are very high and that there was not enough attic to run the wired camera system. I was fortunate to be there with my wife who made the lead tech to go into our attic and confirm his suspicions. Low and behold, after going into the attic, the camera system could be installed no issue. This kind of annoyed me, because he was ready to leave us behind. He even tried to push a wireless camera system on us too. Can I also mention, what kind of installers show up to a job site without some ladders? I had to let them borrow some ladders I owned. The lead technician found a new way to stress us out. He told us he was uncertain the cables would be long enough to run around the house. Keep in mind, he didn't check the box to actually verify what the kit brought. After finally making him check, the camera system brought an extra 200 ft. of CAT 5e cabling, so this stress was for nothing. The only positive I can say, is at the end of the install, everything worked. The cameras were correctly installed and worked great within the app and from the home DVR system. I will also say, they left screws all over my property along with plastic and pieces of cardboard. They didn't even bother to clean up afterwards. Folks, buy the camera at Best Buy, but hire a real professional to do the install. I just don't think Best Buy really investigates these companies enough in my opinion.