Customer Ratings & Reviews

The agent looked at my old printer and fixed the problem we had so we did not need the new printer so we were able to return to new printer. He did a great job.

My new printer uses wi-fi to connect and prints easily from docs on my Iphone. The setup was tricky because I have 2 wifi networks. The tech persisted and was able to troubleshoot the tricky stuff and get everything running smoothly. I love the versatility of my 3 in one printer and its smaller footprint fits well in my home office.

Got my old HP Laser printer to print again from my new computer. Considering that is the printer I use 99% of the time it was great to have it in printing shape again.

Friendly and knowledgeable customer service. Would Strongly recommend.

Very professional and courteous. Explanation of how to operate the printer were very clear.

Excellent, helpful, knowledgeable service. Patiently answered all questions in a very knowledgeable and friendly manner.

Review of Best Buy/Geek Squad/TotalTech assistance Nov/Dec 2022 NOT INTENDED FOR WEBPOSTING SUMMARY: The people were great; the process and coordination was perplexing. We’d give each tech involved a ‘5’ rating. We’d give the technician process and coordination purchased by us a rating of 2½. Although there is an opportunity to review three different BB/TT/GS tasks purchased, we were only aware of one officially receipted task until receiving this solicitation for review of all three. First, our thoughts of the personnel involved in the technical assistance with our purchase of the new computer and related. Gino was the tech that came to our location. Bobby Stromer was the tech that did the aftermarket installation of the RAM and memory and was very helpful in explaining. James Clements and Gabriel Wolfe helped to coordinate the check-in. All these techs (and others that we may not have names for) were commendably courteous, caring, and competent and we would be delighted to have their assistance again any time we may need it. Here was our experience with the difficulties involved. It appears to us that the difficulties center on the processes and coordination involved. It was represented to us that the newly purchased computer would have the newly-purchased aftermarket RAM and memory installed at the BB location, and together with the optical drive, would be brought to our location by the visiting tech at the time and date appointed. (We had already retrieved the newly-purchased monitor earlier from BB when it arrived.) When the tech arrived at our location, he was confused by that explanation and said that it was necessary for us to retrieve the hardware from the store. We were disappointed by this unexpected and inconvenient change but agreed to do so. The tech left our location with the understanding we’d keep him apprised of our expected return with the hardware so as to return to do the tasks needed. On arriving at the BB location, we contacted the CS function at BB and retrieved our new purchases. It was at this point that we realized that no work had been done on the computer; no RAM or memory upgrades had been made. This was yet another disappointment and time inconvenience. Fortunately, the GS techs made a team effort to get the work done quickly. Previously, I had asked specifically and understood that it was agreed that a ‘before and after’ documented standard performance test be done on the computer to assess the improvement achieved by the upgrades. This was not done. Tho having spent good money on the upgrade, I only have a vague idea of the difference as verbally explained by the tech. The computer is certainly quick and appears entirely capable. After the wait for the technical tasks to be completed, we advised (by text message) the visiting tech that we’d be soon returning to our location and available for his return. He was prompt to return and quickly completed some of the tasks we needed to get the printer drivers loaded and get the basic functions proven and running. Many of the concerns we had about transitioning to Win11 (from 10) were not able to be addressed in the time he had been allotted for our visit. We still only have a vague understanding of the relationship between BB and TT and GS. Perhaps this is an opportunity for BB to do better in it’s marketing of this service that was so important to us and – we thought – integral to what we intended: purchasing a new computer with aftermarket RAM and memory to be installed, new monitor, new optical drive, TotalTech membership, extended warranty, extended subscription of MS 365 software, all to be brought to our location together with assistance to transition from our legacy PC to the new equipment. We had hoped and understood that this would be seamless and that sufficient tech time would be allocated to achieve this. Alas, much of this was not done. We do not know where the system and coordination failures occurred. Some of the experience was very disappointing while our combined efforts with those of the techs we interacted with eventually kept results acceptable but it seems the results needn’t have been compromised in any way if the process had been clearly explained, expectations set, and/or the represented process had been accomplished.

I could not set up my printer myself so I called and had it done for me and it went great. would use this type of service again when needed.

It has been almost a month since we've had the printer installed, and so far it has been operating great. The installer we had was so informative, helpful, and knowledgeable. Showed us everything about the printer we needed to know. I would definitely recommend Best Buy, Geek Squad to my family and friends.

So far, so good. I wish it could do double-sided, but it does most of what we need, which is not much really.

Agent arrived at 3 PM 11/22/25. He was friendly and professional. Got my printer running with two different computers. Showed me how to use scanner. Everything seemed good when he left. The next day when I tried to print with computer #2 it would not print, but it would with computer #1. Computer #2 showed the following error message. "Printer offline 3 documents waiting". Help

Everything was absolutely wonderful and everyone was very friendly. Solved all my problems

Ryan did a great job getting our printer hooked up and making sure that everything worked after doing some trouble shooting. However, we’re still having some trouble getting it to print unless we mess around with it on a regular basis and we don’t want to spend another $100 to see what we’re doing wrong.

Our printer suddenly would not print and while I called the Geek Squad for help they were not able to reconnect the printer to the internet. The Geek Squad rep worked on the solution for quite a while and finally had success. He was persistent and patient.

The agent inspected and reprogrammed my printer to respond to my laptop and my cell phone. I recently changed my internet service and Travis Snyder from the Geek Squad tackled the situation with ease. Thank you Travis Snyder.

Answered all my questions , Set up printer. Was fast setting up. Took old equipment out.

The agent setup and connected my printer to my computer. He was professional, friendly and knowledgeable.

AGENT SET UP APPOINTMENT FOR COMPUTER REPAIR. TECHNICIAN CAME PROMPT, POLITE AND FIXED IN MINUTES.

Your service technician was extremely knowledgeable and got my printer going in a very short period of time.

The agent setup and programed the printer very quickly and explained everything. He was very professional and nice young man.