Customer Ratings & Reviews

Excellent! job well done. Both technicians were polite, courteous and very professional.

Great job !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Awesome individual who went above and beyond with the service he provided.

absolutely Terrific !! Suman Mukhopadhyay and Dave were excellent !! - Randy Cox the manager was also great - great team. they were patient, Taught me how to use the printer and to trouble shoot. I will have these guys back in a heart beat

Roque and Eric were extremely competent and helpful with the installation and use of my new Eco-Tank printer. They did a stellar job!

The technician set up my new wireless printer. He was great. Answered all my questions and completed the set up efficiently.

My BestBuy Representative was very helpful. On time, protective foot covers is s great idea. Thank you!

The printer was not easy enough for me to set up by myself. Had to use a tech, what a pain!!

The agent set up my wireless printer. He got it set up and working properly. He was very polite and we thanked him

Geek squad came to my home and installed this printer in my home office. I love it .

Geek squad provided the best instillation I have ever had on my electronic items. My tech installed quickly and accurately and was very knowledgeable.

I’m giving this a 5 based on the Geek Squad member assigned to help me. I’m new to the “membership program” and the pro who helped to get my computer/printer working again is exactly as worded…a pro! Pleasant surprise! He was prompt, kept in contact and reassured me of his availability, professional, personable, respectful and most importantly, knowledgeable!! He’s had to come out a few times and even though it’s not a quick fix (they’re short of qualified techs due to COVID), he has reassured me he will stick with the project all the way through. I hope this sets the tone for a positive experience during my whole contract period with all my future needs or problems. I DREAD CALLING BEST BUY FOR ANY HELP….but I’ve been so lucky to get the same tech. I had to pay an extra fee for the computer program needed, so I hope that is just a one-time shot. Also, before I had this tech’s help I had to go in to Best Buy and it is true that they REALLY “sell” you on buying their Geek Squad coverage that will cover everything (no, read fine print)!!! Obviously, it didn’t but my tech thoroughly explained the reason why when he wasn’t able to fix my problem without updating the computer “program.” Going into store for help wasn’t that great and the Geek counter offered some “challenged” personalities behind the counter. Bottom line: BE PATIENT. If you’re in a hurry in the store or need someone to the house quickly, it’s not going to happen. Fortunately, I’ve been lucky (and patient). They really desperately need more techs though, but I’m using COVID in their defense in hiring more people. We shall see….

The agent set up my printer and successfully connected it to my computer and ipad. I did need one return visit to correct an ipad glitch.

The agent installed the new printer and checked the accuracy of printing from the computer.

The agent connected my printer to both my computers and solved a few other concerns. He was patient and friendly as well as informative.

THE GEEG SQUAD, was very good they accomplished the work on my printer exactly the way I wanted and they were very professional, They were very polite and set up my computer better then it was before!!

The technician came to see why my printer wasn't working, and it was beyond repair. He then sold me a new printer and installed it for me. All I can say is he was excellent! He was professional, knowledgable, intelligent, and explained everything so I could understand it. His easy going and friendly manner was just the best!

Very professional and courteous - I am a senior citizen and he was very patient and answered all of my questions and explained how to use my new printer. He loaded the printer to my laptop and made sure the printer was working correctly before he left.

I've not had to replace the ink yet so that's why only a 4. Otherwise, this product is dependable and easy to use. The tech who installed the printer was excellent and answered all our questions.

The agents connected my new printer to my WiFi and gave my computer a check up. Very pleased. Answered all my questions. Very patient and understanding.