Customer Ratings & Reviews

Very relieved to have a competent team to install my printer which turned to be a little tricky with my Internet. Had problems before trying to do it myself with another printer provider which resulted in me losing $200. Geek squad is worth every penny!! Team were professional, friendly, patient and just overall great!!

Review of Best Buy/Geek Squad/TotalTech assistance Nov/Dec 2022 NOT INTENDED FOR WEBPOSTING SUMMARY: The people were great; the process and coordination was perplexing. We’d give each tech involved a ‘5’ rating. We’d give the technician process and coordination purchased by us a rating of 2½. Although there is an opportunity to review three different BB/TT/GS tasks purchased, we were only aware of one officially receipted task until receiving this solicitation for review of all three. First, our thoughts of the personnel involved in the technical assistance with our purchase of the new computer and related. Gino was the tech that came to our location. Bobby Stromer was the tech that did the aftermarket installation of the RAM and memory and was very helpful in explaining. James Clements and Gabriel Wolfe helped to coordinate the check-in. All these techs (and others that we may not have names for) were commendably courteous, caring, and competent and we would be delighted to have their assistance again any time we may need it. Here was our experience with the difficulties involved. It appears to us that the difficulties center on the processes and coordination involved. It was represented to us that the newly purchased computer would have the newly-purchased aftermarket RAM and memory installed at the BB location, and together with the optical drive, would be brought to our location by the visiting tech at the time and date appointed. (We had already retrieved the newly-purchased monitor earlier from BB when it arrived.) When the tech arrived at our location, he was confused by that explanation and said that it was necessary for us to retrieve the hardware from the store. We were disappointed by this unexpected and inconvenient change but agreed to do so. The tech left our location with the understanding we’d keep him apprised of our expected return with the hardware so as to return to do the tasks needed. On arriving at the BB location, we contacted the CS function at BB and retrieved our new purchases. It was at this point that we realized that no work had been done on the computer; no RAM or memory upgrades had been made. This was yet another disappointment and time inconvenience. Fortunately, the GS techs made a team effort to get the work done quickly. Previously, I had asked specifically and understood that it was agreed that a ‘before and after’ documented standard performance test be done on the computer to assess the improvement achieved by the upgrades. This was not done. Tho having spent good money on the upgrade, I only have a vague idea of the difference as verbally explained by the tech. The computer is certainly quick and appears entirely capable. After the wait for the technical tasks to be completed, we advised (by text message) the visiting tech that we’d be soon returning to our location and available for his return. He was prompt to return and quickly completed some of the tasks we needed to get the printer drivers loaded and get the basic functions proven and running. Many of the concerns we had about transitioning to Win11 (from 10) were not able to be addressed in the time he had been allotted for our visit. We still only have a vague understanding of the relationship between BB and TT and GS. Perhaps this is an opportunity for BB to do better in it’s marketing of this service that was so important to us and – we thought – integral to what we intended: purchasing a new computer with aftermarket RAM and memory to be installed, new monitor, new optical drive, TotalTech membership, extended warranty, extended subscription of MS 365 software, all to be brought to our location together with assistance to transition from our legacy PC to the new equipment. We had hoped and understood that this would be seamless and that sufficient tech time would be allocated to achieve this. Alas, much of this was not done. We do not know where the system and coordination failures occurred. Some of the experience was very disappointing while our combined efforts with those of the techs we interacted with eventually kept results acceptable but it seems the results needn’t have been compromised in any way if the process had been clearly explained, expectations set, and/or the represented process had been accomplished.

The technician set up my new wireless printer. He was great. Answered all my questions and completed the set up efficiently.

Roque and Eric were extremely competent and helpful with the installation and use of my new Eco-Tank printer. They did a stellar job!

All Geek squad members I have dealt with are considerate, well mannered, and knowledgeable. They get what ever I need done quickly and efficiently. I have used them for years for all my electronic needs and don't see that changing ever.

The agent installed the new printer and checked the accuracy of printing from the computer.

Set up my printer and counsel me on other things that needs to be addressed.

Geek squad provided the best instillation I have ever had on my electronic items. My tech installed quickly and accurately and was very knowledgeable.

The Geek Squad was very helpful in setting up our home printer. Thank you.

I couldn't say enough about how excellent my Geek Squad member been, Jared. He is knowledgeable, polite, efficient, and caring. I fell so happy to have two visits from Jared, the first when he declared the first printer deceptive and installed efficiently installed the second one, which works perfectly.

The agent set up my printer and successfully connected it to my computer and ipad. I did need one return visit to correct an ipad glitch.

The agents hooked up a router to mynew Best Buy printer perfectly!

absolutely Terrific !! Suman Mukhopadhyay and Dave were excellent !! - Randy Cox the manager was also great - great team. they were patient, Taught me how to use the printer and to trouble shoot. I will have these guys back in a heart beat

I've not had to replace the ink yet so that's why only a 4. Otherwise, this product is dependable and easy to use. The tech who installed the printer was excellent and answered all our questions.

The agent connected my printer to both my computers and solved a few other concerns. He was patient and friendly as well as informative.

Complicated problem finally resolved! Great Service every time!

Awesome Job as usual VERY GOOD AND P[ROFESSIONAL JOB.

Our printer problem was solved & has continued Okay.

THE GEEG SQUAD, was very good they accomplished the work on my printer exactly the way I wanted and they were very professional, They were very polite and set up my computer better then it was before!!

The agents connected my new printer to my WiFi and gave my computer a check up. Very pleased. Answered all my questions. Very patient and understanding.