Questions & Answers

1-10 of 118 Questions
  • Question
    Loud   (9 Answers)

    I got this washer and dryer on Jan. 7 and it is loud. I was wondering if anyone else who owns this also has an issue with it being loud? I have calibrated the drum but when it is spinning, it is almost unbearable. You can see the right side of the machine shakes significantly more? Could my machine be faulty or is this common? I would feel foolish calling for a repair man to come out of this is a common thing.

    By Anonymous February 21, 2015.

    Answers
    • Best 
      Answer

      Did you remove the shipping hardware from the back? 4 large bolts must be removed as stated in the manual.

      By BestBuyer March 26, 2015.

    • Question
      could I wash a queen size comforter?   (9 Answers)

      I need to be able to wash my big comforters at home and also be able to dry them.

      By Norma November 26, 2014.

      Answers
      • Best 
        Answer

        Yes, the WF42H5000AW is actually large enough to fit a king size comforter, so your queen size comforters can fit. - Ms. Samsung

        By Anonymous November 28, 2014.

        • Samsung Representative
    • Question
      How long does a normal load take to wash?   (6 Answers)

      By Don November 8, 2015.

      Answers
      • Best 
        Answer

        Quick wash is I think pretty close to 25 mins, and normal about 40 mins, and heavy is about an hour.

        By MAYHAN November 16, 2015.

      • Question
        Could I stack my old Duet Sport Dryer on top of this?   (3 Answers)

        The washer is dying, but the dryer does not need to be replaced.

        By Elizabeth November 30, 2014.

        Answers
        • Best 
          Answer

          Yes. We stacked out Duet dryer on top of this Samsung dryer. The washer is larger but that is not a problem. You will have to buy the Samsung stacking kit as the Duet kit will not work.

          By Molly December 5, 2014.

        • Question
          Is the washer door reversible to hinge on right hand side?   (5 Answers)

          By Anonymous November 26, 2014.

          Answers
          • Best 
            Answer

            Like most front load washers, the door on the WF42H5000AW opens from right to left and cannot be reversed to open from left to right because of the location of the door lock. The dryer doors, however, are reversible, so it can open in the opposite direction to the washer when set up side by side, or in the same direction if the units are stacked. Thanks for your interest, Ms. Samsung

            By Anonymous November 28, 2014.

            • Samsung Representative
        • Question
          Power cord for washer   (7 Answers)

          I just got back from buying this set and read the description a little closer and the site says the washer does not come with a power cord. Is this correct? I bought the water hoses, dryer cord, and dryer vent from Best buy so they would do the install but they didnt offer the power cord. The website doesnt prompt me to buy a power cord either. So I just want to verify that I do need to buy one and does Best buy carry it? If so whats the item #? Thanks!

          By jpoole23602 April 14, 2015.

          Answers
          • Best 
            Answer

            Hi Jpoole23602, Samsung Washing Machines do come with the power cord factory-installed. Thanks for the question, and for choosing Samsung! Ms. Samsung

            By Anonymous April 15, 2015.

            • Samsung Representative
        • Question
          Does the washer come with the water lines   (6 Answers)

          By jacob November 10, 2015.

          Answers
          • Best 
            Answer

            Hi Jacob, The WF42H5000AW comes with the water supply and drain hoses. Thanks for your interest, Ms. Samsung

            By Anonymous November 16, 2015.

            • Samsung Representative
        • Question
          i have a samsung front load never realize a filter in front of the machine can u please tell me if water is suppose to stay in that tube after each wa   (3 Answers)

          By Anonymous September 18, 2015.

          Answers
          • Best 
            Answer

            Thanks for the question. It's normal to have some water remain in the debris filter/auxiliary drain hose area after the wash is complete. When you remove the filter or open the hose, it's a good idea to keep a bowl or container under it to catch any water that spills out. (See page 29 of the User Manual for additional information.) - Ms. Samsung

            By Anonymous September 22, 2015.

            • Samsung Representative
        • Question
          Do you have to use a pedestal for this washing machine ?   (6 Answers)

          By Victoria November 4, 2015.

          Answers
          • Best 
            Answer

            No has legs that you can adjust

            By Paperman November 13, 2015.

          • Question
            Bladder   (2 Answers)

            How do you empty the bladder on the washer out of the small door on front lower left

            By Anonymous February 18, 2015.

            Answers
            • Best 
              Answer

              Open the door u will see a black hose, pull that gently off its plastic guide take the white plug off but make sure u keep the hose pointed up because the overflow will start pouring out when the white plug is pulled out. Make sure u have a bucket there to catch the water. After the water stops u can than unscrew the large white cap and clean the lint off of it. Make sure u put the white plug back in the tube nice and tight and replace the door. If u have been using the washer for some time the water that comes out of the hose might have a foul Oder.

              By Unhappy April 15, 2015.

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