Questions & Answers
QuestionIf you cant see what the camera is pointing at how can you tell you are recording what you want to record.?
- Answer It is a dash cam, it is intended to capture everything in front of your car, all the time. It has no swivel, and only adjusts up and down, so it can be aimed beyond your hood. You can check the video on your computer, to make sure it's pointed correctly, and then leave it set there.
- Answer Hi Drew. The alerts you are referring to is likely from the impact sensor. When an impact is detected, the dash cam has alerts intended to notify users that the dash cam has switched from Continuous Recording Mode to Incident Recording Mode. To lower the frequency of these alerts, you can lower the sensitivity of the sensor by inserting the MicroSD card to your PC and adjusting the "Cont. Sensitivity" feature on the PC Viewer. We hope this helps! We can be contacted directly by phone (1-844-865-9273) or email (firstname.lastname@example.org) if you have additional questions. Thinkware Customer Support
QuestionDo you have any dash cameras that record while the vehicle is parked and not moving, or do they all just work if the vehicle is moving?
- Answer If you buy the hardwired kit, this cam will record in parking mode.
- Answer I leave mine plugged in. It only draws electricity when the vehicle is started with a voice prompt and green led to let you know unless you buy the hardwire kit for $30 and connect it to your fuse box. The F50 does not have a battery. Hope this helps.
QuestionIf you hard line it to your car will it keep recording in park and drain the car battery or is there a failsafe for this like in the higher end model.
- Answer Hi there! If the dash cam is properly hardwired, it will not drain your car battery. Like the rest of our models, the F50 has several features to prevent battery drainage in Parking Surveillance Mode such as a built-in voltmeter and Off-Voltage setting, which prompts shutdown if voltage levels drop below the pre-set threshold. We hope this answers your question! If you have additional questions, we can be contacted directly by email (email@example.com) or phone (1-844-865-9273) to discuss other options. Kind regards, Thinkware Customer Support
QuestionI am looking at purchasing a dash cam. My husband is concerned that if I were in an accident and unconscious. If the car is still running at all, the camera will record over the accident because it was never shut off. Can this happen?
- Answer I'm not sure how other dashcams work but the Thinkware F50 dashcam I have records video in 1 minute increments. I have a 64 GB memory card which will record 496 minutes of video so it would take a long time to get to the file to overwrite it even with the 8 GB card that comes with the unit. It also has a G-sensor, that when activated (such as when in an accident) will lock the video so it is not overwritten.
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QuestionIs it possible that the video can be reviewed with a microSD card reader connected to my iphone ? If so, do I need any app downloaded to my iphone?
- Answer Hi John, It is possible to view the dash cam footage on your phone if you insert the microSD card into the device. However, the playback experience will be quite limited because the file systems from the microSD card may not be compatible with your phone. For the best playback experience, we strongly recommend using the PC Viewer on your computer. We do have a Thinkware mobile app, however, it is only compatible with dash cams that have the built-in Wi-Fi feature (X350, F750, F770). As such, you cannot use it with the F50. Kind regards, Thinkware Customer Support
QuestionWould this be able to be moved between different vehicles? Assuming the hard wire kit is not purchased. I currently have velcro tape on my windshield from my ezpass, would that work?
- Answer I transferred the Thinkware 500 to my new vehicle but you need the correct power cable. I got the F-50 for my son's vehicle. (The F-50 comes with the cig power cable.) Just remove it from the old vehicle and use it in the new. I don't think the Velcro would be stable enough and would allow the unit to bounce around too much. You want a steady picture so it can be viewed clearly.
- Answer Only if your car lighter that the camera is plugged into stays on while you are parked. But if your lighter ports cut off while the car is off, it will not record
QuestionWhat do the different colors on the status light mean? I see solid and flashing red and green. Don't know what they mean.
- Answer Solid green: non-stop recording Flashing green: manual recording Flashing red: memory card formatting Solid red: not recording - memory card issue
Questionwhat is Manuel recording? when i press record button it says manuel recording starting. What exactly does this mean?
- Answer When you want to save a moment and find it easily later, you use this option. Pressing the button records 1 minute in diffrent folder which name is "manual recording" so you can find it quickly.
QuestionDo I have to manually erase the videos once the SD card is full? Or will it erase the older videos and continue recording?
- Answer Hi there, By default, the dash cam will automatically overwrite older video files once the microSD card is full and continue to record new video files. Kind regards, Thinkware Customer Support
QuestionHow does the camera know when the engine is off for parking surveillance mode? Does the hardwire cable receive a signal from the car's computer or does the camera just detect less peak voltage? I have a 12v port that stays on without key, will that work?
- Answer The Manual says that you have to be careful with those vehicles that leave open the 12V. It can discharge your vehicle's battery!...
QuestionI am looking for a camera that is motion sensor sensitive that I can leave on my car for 2 weeks while I'm away and will take images if something comes in proximity. Also needs to if power for 2 weeks on sensor. Does tbis model have that feature?
- Answer Hi there, While the F50 model supports the parking mode feature, we do not offer 2 weeks of parking mode surveillance. Depending on user preference, you can set the motion sensor to be active throughout the duration of parking mode. Please let us know if you have other questions by contacting us directly by email (firstname.lastname@example.org) or phone (1-844-865-9273). Kind regards, Thinkware Customer Support
QuestionCan the G/shock sensor be disabled? I will need to remove the camera daily from its mount, and I'm guessing that will trigger false events.
- Answer Hi there! The impact sensor currently cannot be disabled. To prevent false events when removing the dash cam from the mount, please first remove the dash cam from its power source. Please let us know if you have other questions by contacting us directly by email (email@example.com) or phone (1-844-865-9273). Kind regards, Thinkware Customer Support
QuestionMy Dash cam is hard wired to my car for the parking mode. how can I stop it from draining my battery.
- Answer Hi Jayson. May we ask if the dash cam has been hardwired to the fuse box with the Thinkware Hardwiring Cable? Please note that plugging your dash cam through a continuously powered 12V socket is not equivalent to hardwiring and this method does not have the battery discharge protection features to prevent battery drainage. If the dash cam has been hardwired with the Thinkware Hardwiring Cable, you will need to review the installation. Although we will not be able to provide hardwiring installation tips catered to your vehicle, we have a general guide that may be helpful to you. We can be contacted directly by phone (1-844-865-9273) or email (firstname.lastname@example.org). Thinkware Customer Support
- Answer The 8gig card I use records approximately 60 minutes, WITHOUT sound. After that it loops back and stars overwriting older footage.
- Answer Hi Chuck! This dash cam does have motion detection but it will need to be hardwired using the Thinkware hardwiring cable first. The hardwiring cable is available online at Best Buy here: http://bit.ly/1QB9KJS We hope this helps! Please let us know if you have additional questions by contacting us directly by phone (1-844-865-9273) or email (email@example.com). Thinkware Customer Support