Questions & Answers

47 Questions & 130 Answers
1-10 of 47 Questions

OR

  • Question
    If you cant see what the camera is pointing at how can you tell you are recording what you want to record.?   (4 Answers)

    By Anonymous September 20, 2016.

    Answers
    • Best 
      Answer

      It is a dash cam, it is intended to capture everything in front of your car, all the time. It has no swivel, and only adjusts up and down, so it can be aimed beyond your hood. You can check the video on your computer, to make sure it's pointed correctly, and then leave it set there.

      By daud October 8, 2016.

    • Question
      Does the camera need to be plugged in continuously? If not, how long does the battery last?   (4 Answers)

      By SD October 12, 2016.

      Answers
      • Best 
        Answer

        I leave mine plugged in. It only draws electricity when the vehicle is started with a voice prompt and green led to let you know unless you buy the hardwire kit for $30 and connect it to your fuse box. The F50 does not have a battery. Hope this helps.

        By fitmaster December 11, 2016.

        • Verified Purchaser
        • My Best Buy® Elite Plus Member
    • Question
      Do you have any dash cameras that record while the vehicle is parked and not moving, or do they all just work if the vehicle is moving?   (3 Answers)

      By Anonymous January 12, 2017.

      Answers
      • Best 
        Answer

        If you buy the hardwired kit, this cam will record in parking mode.

        By Anonymous February 6, 2017.

      • Question
        dash cam beeps periodically when driving on interstate. Why??   (5 Answers)

        By Drew December 7, 2016.

        Answers
        • Best 
          Answer

          Hi Drew. The alerts you are referring to is likely from the impact sensor. When an impact is detected, the dash cam has alerts intended to notify users that the dash cam has switched from Continuous Recording Mode to Incident Recording Mode. To lower the frequency of these alerts, you can lower the sensitivity of the sensor by inserting the MicroSD card to your PC and adjusting the "Cont. Sensitivity" feature on the PC Viewer. We hope this helps! We can be contacted directly by phone (1-844-865-9273) or email (support@thinkware.com) if you have additional questions. Thinkware Customer Support

          By Thinkware Product Expert December 12, 2016.

          • Brand Representative
      • Question
        Does this device offer motion detection to prompt video recording?   (3 Answers)

        By Chuck September 16, 2016.

        Answers
        • Best 
          Answer

          Hi Chuck! This dash cam does have motion detection but it will need to be hardwired using the Thinkware hardwiring cable first. The hardwiring cable is available online at Best Buy here: http://bit.ly/1QB9KJS We hope this helps! Please let us know if you have additional questions by contacting us directly by phone (1-844-865-9273) or email (support@thinkware.com). Thinkware Customer Support

          By Thinkware Product Expert September 19, 2016.

          • Brand Representative
      • Question
        I am looking at purchasing a dash cam. My husband is concerned that if I were in an accident and unconscious. If the car is still running at all, the camera will record over the accident because it was never shut off. Can this happen?   (5 Answers)

        By Dawnie August 3, 2017.

        Answers
        • Best 
          Answer

          I'm not sure how other dashcams work but the Thinkware F50 dashcam I have records video in 1 minute increments. I have a 64 GB memory card which will record 496 minutes of video so it would take a long time to get to the file to overwrite it even with the 8 GB card that comes with the unit. It also has a G-sensor, that when activated (such as when in an accident) will lock the video so it is not overwritten.

          By Ryan August 4, 2017.

          • Verified Purchaser
          • My Best Buy® Member
      • Question
        Will this camera record while the car is parked and unattened?   (3 Answers)

        By chrisman63 June 6, 2017.

        Answers
        • Best 
          Answer

          Only if your car lighter that the camera is plugged into stays on while you are parked. But if your lighter ports cut off while the car is off, it will not record

          By CoreyP June 6, 2017.

          • Verified Purchaser
          • My Best Buy® Elite Member
      • Question
        I am looking for a camera that is motion sensor sensitive that I can leave on my car for 2 weeks while I'm away and will take images if something comes in proximity. Also needs to if power for 2 weeks on sensor. Does tbis model have that feature?   (1 Answer)

        By Duder May 14, 2017.

        Answers
        • Best 
          Answer

          Hi there, While the F50 model supports the parking mode feature, we do not offer 2 weeks of parking mode surveillance. Depending on user preference, you can set the motion sensor to be active throughout the duration of parking mode. Please let us know if you have other questions by contacting us directly by email (support@thinkware.com) or phone (1-844-865-9273). Kind regards, Thinkware Customer Support

          By Thinkware Product Expert May 15, 2017.

          • Brand Representative
      • Question
        Can the G/shock sensor be disabled? I will need to remove the camera daily from its mount, and I'm guessing that will trigger false events.   (2 Answers)

        By SoCalMike April 27, 2017.

        Answers
        • Best 
          Answer

          Hi there! The impact sensor currently cannot be disabled. To prevent false events when removing the dash cam from the mount, please first remove the dash cam from its power source. Please let us know if you have other questions by contacting us directly by email (support@thinkware.com) or phone (1-844-865-9273). Kind regards, Thinkware Customer Support

          By Thinkware Product Expert April 28, 2017.

          • Brand Representative
      • Question
        In addition to using the SD card for memory, is there an app? It would be so much easier to see the view of the dash cam with an app and download the recordings in the cloud. Thanks, Sonia   (3 Answers)

        By Anonymous December 24, 2016.

        Answers
        • Best 
          Answer

          No, there is no app for this device.

          By CommunityAnswer December 24, 2016.

        Best Buy is not responsible for answers provided by Community Answers, Customers, or other third parties. Accuracy not guaranteed. Terms and Conditions