Questions & Answers
Q: QuestionDoes my membership include appliance repair on lg refrigerator?
Asked by Eva.
- A:Answer No
Answered by Anonymous
Q: QuestionI am now retired and need to cancel my yearly membership. Please advise as to process.
Asked by Anonymous.
- A:Answer Hello! We're sad to hear you're no longer wishing to keep your My Best Buy Total™ membership. The benefits available to you include exclusive member prices on thousands of items as well as access to sales, events and products, free 2-day shipping, an extended 60-day return window on most products, and our newly introduced rewards program! For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships. You can cancel your membership and receive a prorated refund by calling that number or by managing subscriptions on your BestBuy.com account.
Answered by Memberships Expert Team
Q: QuestionIt wasn't that long ago when this program was truly a premium service as it provided free installation of all tech, whether it was mounting a television on a wall or installing a new appliance and hauling away the old one. What's the point now?
Asked by Metro610.
- A:Answer Thank you for sharing your experience as a My Best Buy Total™ member, Pete! There are many benefits that come with your membership. You can explore a full breakdown of each membership here: https://www.bestbuy.com/memberships. You can also connect with us if you'd like our team to look at the specifics of your membership and the products associated with it. Connect with us via Facebook (facebook.com/BestBuy), X (X.com/BestBuySupport), or Instagram (instagram.com/BestBuy). When reaching out via social media, be sure to mention that it's in response to a "My Best Buy Review".
Answered by Memberships Expert Team
Q: QuestionHow do I cancel my yearly membership?
Asked by Babybunny.
- A:Answer Hello and thank you for your question. We know that it's sometimes imperative to cancel a membership. We would be happy to assist you with your cancellation via our social media channels: Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy). You can also call our Customer Care line at 888-BESTBUY or 888- 237-8289.
Answered by Memberships Expert Team
Q: QuestionWill the Geek Squad transfer all my contacts from my current email provider to a new provider on my PC and Iphone
Asked by Mary.
- A:Answer Hello! It's important to make sure your contacts are transferred over to new products, so we understand the need to find out that information. My Best Buy Total membership does cover data backup and transfer for PC's, however email contacts would not be included in that service. The data transfer is to transfer data files over to another product. Contacts would not be considered data files as it's not an actual file that can be transferred over in the same way a picture file would. We may still be able to assist, please reach out to our team on social media. We can be found on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy).
Answered by Memberships Expert Team
Q: QuestionHow do I disable auto-renewal without losing my paid year of service?
Asked by BWC.
- A:Answer Hello! We understand the need to part ways with a membership, so we thank you for your question. Customers who do not wish to renew have the choice to opt out of the renewal about a month before the renewal date. Customers are sent an email of the upcoming renewal via email and are able to opt of out of the renewal at that time. For more information, please visit https://www.bestbuy.com/memberships.
Answered by Memberships Expert Team
Q: Questiondoes membership include protection on dyson hair dryers?
Asked by Anonymous.
- A:Answer Hello, thanks for your question. Dyson is such a great investment, so it's natural to want to protect that investment. The My Best Buy Total membership does offer protection on some dyson hair dryers. For more information, please reach out to our team on social media. We can be found on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy).
Answered by Memberships Expert Team
Q: QuestionHow do I cancel my annual membership?
Asked by Anonymous.
- A:Answer Hello and thank you for your question. We know that it's sometimes imperative to cancel a membership. We would be happy to assist you with your cancellation via our social media channels: Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy). You can also call our Customer Care line at 888-BESTBUY or 888- 237-8289.
Answered by Memberships Expert Team
Q: QuestionInstallation and TV mounting discounts available?
Asked by Sall.
- A:Answer Hello Sall, we totally get why you’d want to know. Yes, Best Buy does offer discounts on installation and TV mounting, but the savings depend on the membership you have. You can check out the full list of perks anytime at https://www.bestbuy.com/memberships. If you want help confirming what your specific membership includes or what discounts apply to your setup, the quickest route is to message Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention it’s in response to your My Best Buy review they'd be happy to help.
Answered by Memberships Expert Team
Q: QuestionCan I get free installation on purchased item?
Asked by Samuel.
- A:Answer Hey there Samuel, you can get free installation on certain purchases, but it depends on the membership tier and the type of service you need. If you want help confirming whether your specific item qualifies, the Best Buy social team can look into your account details, just reach out on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention it’s in response to your My Best Buy review.
Answered by Memberships Expert Team
Q: QuestionCan I take the computer to the Apple for service with Best Buy total or does the computer have to be serviced at Best Buy? Thanks
Asked by Cynthanny.
- A:Answer Yes you get apple care with best total, usually Best Buy will just send it to apple anyways if its physical damage, if its not physical i would go to Best Buy though because the geek squad is free
Answered by Anonymous
Q: QuestionHow many devices does this subscription cover?
Asked by weas.
- A:Answer 1
Answered by MELECIAB
Q: QuestionIf i purchase the yearly Geek Squad membership, would I still have to pay for in home visits?
Asked by HaroldP.
- A:Answer Yes it only covers in store labor and you get i believe 20 percent off parts
Answered by Anonymous
Q: QuestionDoes my membership allow for me to bring in my laptop to get the fans cleaned
Asked by mllnno.
- A:Answer Yes.
Answered by zimm
Q: QuestionDoes my membership get me a discount on household appliances?
Asked by Birdie.
- A:Answer Hi there! Thank you for your review of your My Best Buy Total membership. We definitely understand the desire to take full advantage of our Rewards Program and fully maximize your savings. As a My Best Buy Total™ member, your benefits include free 2-day shipping, exclusive member prices on thousands of items, exclusive access to sales, events and products, and extended 60-day return window on most products. For more information and support with your membership, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review.
Answered by Memberships Expert Team
Q: QuestionI have to total membership and I purchased an iPad 14 days ago and it just went on sale. Can I get the sale price
Asked by Anonymous.
- A:Answer Thank you for sharing your feedback as a My Best Buy Total™ member! Our Price Match Guarantee (https://www.bestbuy.com/site/help-topics/best-buy-price-match-guarantee/pcmcat297300050000.c?id=pcmcat297300050000) is a great way to make sure you aren’t missing out on any deals on your recent purchases. With the membership, it does not guarantee that you will be able to price match, but it does provide you with an extended 60-day return/exchange window on most products, which can help. Please reach out to us on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (BestBuy) for further assistance and mention that you're contacting us in response to your My Best Buy review. We're here to help!
Answered by Memberships Expert Team
Q: QuestionHow do I cancel membership?
Asked by Susa.
- A:Answer I never wonted this please cancell
Answered by Anonymous
Q: QuestionDoes the My Best Buy Total include the 77" TV installation cost?
Asked by KT.
- A:Answer Hello, KT. Thank you for your question. It's important to know the benefits of your membership, especially if you have a new TV you want installed. Installations and set ups are not included in your My Best Buy Total membership, however does give you a discount on those services. If you'd like to talk to someone regarding an installation and get an estimate, please reach out to our team on social media who will be happy to assist you. They can be found on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy). For more information on your My Best Buy Total membership benefits, please visit https://www.bestbuy.com/memberships.
Answered by Memberships Expert Team
Q: QuestionDoes this membership include free installation or setup of subwoofer? For example SVS pb17?
Asked by Vk.
- A:Answer Hello, VK. Thank you for your question. It's important to know the benefits of your membership, especially if you're wanting something installed or set up. Installations and set ups are not included in your My Best Buy Total membership. It does give you a discount on those services. If you'd like to talk to someone regarding an installation and get an estimate, please reach out to our team on social media who will be happy to assist you. They can be found on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy). For more information on your My Best Buy Total membership benefits, please visit https://www.bestbuy.com/memberships.
Answered by Memberships Expert Team
Q: QuestionI purchased a Samsung tv at Best Buy. It was delivered and set up efficiently by the geeks. Later I heard they could have removed it at no charge. Is that true?
Asked by Curios.
- A:Answer Hello, Curios. Thank you for your question. It can be concerning if you hear that you may have been over charged for a service. Best Buy does not deliver and install TVs for free unless there's a promotion going on. Your My Best Buy Total membership does give you discounts towards installations and services such as TV mounting. TV haul away is not included in any free promotions. For more information on the benefits of your My Best Buy Total membership, please visit https://www.bestbuy.com/memberships.
Answered by Memberships Expert Team
















