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Customer reviews

Rating 4.7 out of 5 stars with 7357 reviews

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95%
would recommend
to a friend

Customers are saying

Customers value the knowledge, service, and professionalism of the on-site technicians, frequently praising their expertise in resolving computer issues and ensuring efficient installations. Positive feedback also highlights the ease of use and problem-solving skills demonstrated by the agents. While some customers experienced connectivity issues, the overall experience was overwhelmingly positive. The technicians' ability to quickly address and fix computer problems was a major point of satisfaction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 307 Showing 6,121-6,140 of 7,357 reviews
  • Rated 5 out of 5 stars

    Nice finding good help

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and computer is working great. The service tech was very professional and got the job done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was fantastic a techs were fantastic they were on time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lap Top computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Repaired my Laap Top and did an excellent job. I would truly recommend Geek Squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    computer repair.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Problem was resolved. Repair person was polite and very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Service from the geek squad. Connected all my devices to my wifi network.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great hardware installation.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tin - was excellent. He installed the new hardware and helped with some software issues I was having. He also gave some great recommendations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed my hacked computer quickly

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was highly competent and patiently explained what had to be done and why. Additionally, he performed all the tasks within the promised time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very patient and answered all of our questions. He made suggestions to help us use our computer efficiently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Corrected problem on computer know issues afterwards. It didn't take long before it was found. Happy with results.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone order and appointment scheduling

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent helpful and very accommodating with phone order explaining process and scheduling appointment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer Check

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They checked my security service on computer and made sure updates were in place. They also gave me a review on the Smart TV applications.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Got my computer running like new.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dead computer, was worried that it was hardware. It was just a corrupted OS and cost me nothing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mesh Router

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While at our home to fix our Ring Doorbell, the Agent made sure our router was working properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install printer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Explained everything he was doing. He was polite and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A lifeline for the computer phobic

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This wonderful service is truly a ifeline for the computer compromised and phobic. Delighted!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up computer and printer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the The Geek Squad removed my old computer and printer, set up my new computer and new printer. Excellent job completed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Old Computer and new computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy connected my old computer and new computer, so that I only need one keyboard and one display and one set of speakers. God bless Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    installation of new computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    set up my new computer, connected to printer, great geek squad, made sure we understood all the things on nre computer. glad we joined

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was fast and accurate and on time. Would use this service again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was prompt and completed work timely.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mr. Smith is most helpful not only in setting up my laptop and working on my desktop computer, but has done so pleasantly and answers all my questions.

    I would recommend this to a friend