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Customer reviews

Rating 4.7 out of 5 stars with 7357 reviews

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95%
would recommend
to a friend

Customers are saying

Customers value the knowledge, service, and professionalism of the on-site technicians, frequently praising their expertise in resolving computer issues and ensuring efficient installations. Positive feedback also highlights the ease of use and problem-solving skills demonstrated by the agents. While some customers experienced connectivity issues, the overall experience was overwhelmingly positive. The technicians' ability to quickly address and fix computer problems was a major point of satisfaction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 309 Showing 6,161-6,180 of 7,357 reviews
  • Rated 5 out of 5 stars

    Geek squad connected my printer to my new computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bree answers all my questions and listens to my concerns.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer Virus

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent knew what he was doing and was very helpful in advice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    a double-barrel of helpfulness

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent fixed my computer and helped me fix a problem with my new tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad set up new computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Logan was patient and very diligent. We are very happy with the support and great service!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek squad did good!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer repair and update and reconfiguring to use printer as scanner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Good Works of Best Buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents fix my old laptop to perfection and sold me another laptop. Very curtest.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Technician

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Technician was very efficient it correcting my computer issues. His work was outstanding.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Grat Job!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job! technician went through every step to ensure printer cleared of any issues and ready to perform. Printer is operating perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician find the computer problem and repair it well and communicate to me trough the whole process.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service on hooking up outside cameras

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really depend on Best Buy since I am an older consumer and need assistance more than I did when I was younger.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop Repair

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent removed malware and restored my laptop. Helpful in answering all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Proficient and Effective Computer Service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As always, my computer service was excellent! My Geek Squad service technician, Brian O'Dell, is superb!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Repair Wi-Fi Connection

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent Anthony inspected and corrected Wi-Fi connection previously set up by my Internet Company Provider

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iRobot

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connected my ırobot to my New internet . After several long calls to iRobot team, internet providers nothing worked. Finally Micheal did it. Thankyou

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad helped me with my technical problem

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went to the Best buy store on Richmond Avenue. They helped mr with my problem . I'd recommend geek squad to my friends and family. Keep up the good work!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful over the phone for a simple fix. Very polite too!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Assistance...not repair

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was great having someone come to my house and show me what I needed to know. I also have another appointment coming up for further assistance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    William is awesome but upset you are changing you total tech

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job Geek squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent Montgomery . 2 thumbs up. He solved our initial printer to computer problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed my wireless printer/scanner

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stacy was great! Fixed our printer issues. He was prompt and professional. Explained everything he was doing! Great service!

    I would recommend this to a friend