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Customer reviews

Rating 4.7 out of 5 stars with 7354 reviews

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95%
would recommend
to a friend

Customers are saying

Customers value the knowledge, service, and professionalism of the on-site technicians, frequently praising their expertise in resolving computer issues and ensuring efficient installations. Positive feedback also highlights the ease of use and problem-solving skills demonstrated by the agents. While some customers experienced connectivity issues, the overall experience was overwhelmingly positive. The technicians' ability to quickly address and fix computer problems was a major point of satisfaction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 319 Showing 6,361-6,380 of 7,354 reviews
  • Rated 5 out of 5 stars

    I was impressed with the Geek Squad representative

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed my new printer and gave recommendations for improving my laptop speed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad placed my WiFi extenders and connected

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents got my tvs updated to the latest.thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Joshua is a great agent for Geek Squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Joshua has always been a most professional and helpful agent for Best Buy / Geek Squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    printer problem taken care of

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    yes all taken care of Thank you for solving the issue on line

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Help with setting up a Windows 11 Laptop.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doug was great. He helped me clean my new Windows 11 Laptop to that I could have a local account.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad help

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad is always great. Very Professional. friendly, answers all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer help

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected my new computer, printer, and helped me download new software.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad ROCKS!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    superior assistance on phone whether American, South American, Middle American, Cameroon or Peru etc. thanks yall!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product ................................. ...... .... ..............................

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was great fixing my computer. I was very pleased with his work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    see above

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer installation and continuing service: excellent

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer problems

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Charles, my technician, was very knowledgeable, thorough, patient and attentive with all my questions, courteous and very helpful. He is a gem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Keep on keeping on !

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geeks are always Great, Knowledgeable & Very Patient !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    He got me out of a deep hole.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent came to my home and helped me insrall my new replacement computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    computer work

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was on time and did good work. worked on 2 computers

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The repair was done in a timely manner.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very professional and knowledgeable.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    DEBUG

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    inherited some computer equipment , they helped debug, and setup the equipment so that I would be able to operator them.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not Happy with online non-English people.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I finally got it, it was perfect. But considering I paid in advance for this 'service", I don't appreciate having to argue WHY I need someone to come to my home. NO, I do not want to deal with your people online. I cannot understand them and I am told to turn my computer over to them. In which ever language they are fluent is NOT mine. And I DID NOT PAY for this. I want and paid for someone to come to my home.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    well satisfied

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad agent very help fix and fixed problems computer, updated and gave me learning instructions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Scan use

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bree set up easy scanning use on my laptop. ease of storing scans and finding them for future use.

    I would recommend this to a friend
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