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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 7354 reviews

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95%
would recommend
to a friend

Customers are saying

Customers value the knowledge, service, and professionalism of the on-site technicians, frequently praising their expertise in resolving computer issues and ensuring efficient installations. Positive feedback also highlights the ease of use and problem-solving skills demonstrated by the agents. While some customers experienced connectivity issues, the overall experience was overwhelmingly positive. The technicians' ability to quickly address and fix computer problems was a major point of satisfaction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 323 Showing 6,441-6,460 of 7,354 reviews
  • Rated 5 out of 5 stars

    Geek squad agent set up the new computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up our computer and printer and transferred files from our old computer to the new one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my computer and transferred my data from my old computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad helped make our computer better.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The young man who came to our house was polite, efficient. friendly and savy,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Restored My PC So Thankful

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy Total Tech Service is EXCELLENT Thank You Geek Squad for your dedication and expertise.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    printer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Printer set up for scanning & went over process\Checked computer for any issues

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Repairs

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My appointment was handled with courteousy and professionalism as always on my lap top and TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job helping with my Blink

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good to have help when you need it and get results

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PIA COMPUTER

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a good Job. They have had this computer 3 times and finally working not right but working

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install equipment

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledgeable, pleasant computer and printer installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad help with my computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent helped me on the phone to fix my computer!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fixed my network issues

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent Brian was excellent and very knowledgeable. He fixed my network and got it running smoothly along with my printer issues.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad accurately diagnosed the problem with

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent work; however I didn’t understand that you didn’t clean printers other than running the clean option on the menu. I should have asked more questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was knowledgeable and so helpful teach.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad Agent ,Andrew, was amazing!! He even drew me a diagram of my remote showing what each selection was!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was excellent very thankful for every time they come.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    was worth the hours drive

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    awesome to work with, I was really pleased with the help that was given after I had locked myself out of my tablet

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Consultant

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was professional, showed concern, solved the problem in a short time. Represented BestBuy with excellence. E. Neren

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Checking home devices

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent went above and beyond in providing the service requested.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Getting wi fi extended

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad guy activated my wi fi extender, which I had been unable to do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A huge help!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was given very good advice as to how to handle my issue. You can totally trust the Geek Squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Rocks

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gene was professional and highly skilled , he got my set up operational in no time , I love the idea of having tech support

    I would recommend this to a friend
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