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Customer reviews

Rating 4.7 out of 5 stars with 7354 reviews

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95%
would recommend
to a friend

Customers are saying

Customers value the knowledge, service, and professionalism of the on-site technicians, frequently praising their expertise in resolving computer issues and ensuring efficient installations. Positive feedback also highlights the ease of use and problem-solving skills demonstrated by the agents. While some customers experienced connectivity issues, the overall experience was overwhelmingly positive. The technicians' ability to quickly address and fix computer problems was a major point of satisfaction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 325 Showing 6,481-6,500 of 7,354 reviews
  • Rated 5 out of 5 stars

    Computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent took care of my computer and was very pleasant to deal with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad solved all my problems

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Strong expertise, extraordinary personal friendliness, flexible availability and solved every problem

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad home visit

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Agent came to my house to examine a printer that would no longer print. The printer could not be fixed. Fortunately he was able to address a couple of issues I was having with my notebook, so the trip was not a total loss.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up my printer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was able to find my printer set up problem quicky and effectively.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar installation

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted the sound bar and attached to all devices and also fixed the Ring door bell.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer updates

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nathan did a great job and explained what I need to know next time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service geek squad representative was excellent at fixing our laptop!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Heather help me with my laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Staff Heather , went beyond the service awesome . And very helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Got my printer connected to my new computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was on time. She updated my printer's programs and got it connected wirelessly to my new computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    DONNIE

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    VERY POLITE AND PROFESSIONAL MEMBERS. REVIEWED PC PROBLEMS AND EXPLAINED THEIR FIXING PROCEDURE.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Agent

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up a new computer. Connected it to my phone. And put in a new hardrive for the old computer.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Hector went above and beyond

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did not have an accurate description on his work sheet about what I was requesting.. I had several issues in the process of switching internet providers. I managed to get all the problems fixed except the land line by the time he came. However, even though telephone service was not his specialty, he showed me what I needed to do to get it set. All my issues are now resolved.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fixed my modem.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent updated the firmware in my modem which fixed all of my problems. He was great as he answered all of my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installation went smoothly

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great in home service...wish it would continue to be offered

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New equipment Looking forward to using it soon

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we are pleased with the purchase we have not used it yet. Looking forward to using it soon.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As always, excellent service. I highly recommend to all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer A-OK Now

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad tech arrived on time and did a great job in fixing some issues with my wife's computer. We couldn't be happier!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad connected my bluetooth

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connected my speakers and bluetooth to tv. On time, friendly, and informative---very helpful. Roger

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dropped eero connection

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Suddenly my computer had no internet and stopped talking to my printer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick response and easy assistance for our issue!!

    I would recommend this to a friend
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