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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 7354 reviews

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95%
would recommend
to a friend

Customers are saying

Customers value the knowledge, service, and professionalism of the on-site technicians, frequently praising their expertise in resolving computer issues and ensuring efficient installations. Positive feedback also highlights the ease of use and problem-solving skills demonstrated by the agents. While some customers experienced connectivity issues, the overall experience was overwhelmingly positive. The technicians' ability to quickly address and fix computer problems was a major point of satisfaction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 327 Showing 6,521-6,540 of 7,354 reviews
  • Rated 5 out of 5 stars

    Drew Can Do!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Drew was very clear, concise, and articulate. He fixed my desktop in the first attempt. It now runs perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hook Up

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer was on time, knew his stuff, was helpful and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Customer Service is always amazing! Extremely satisfied and the tech is wonderful!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Jessie updated and make sure my compute

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jesse's the best he's a good associate then a wonderful job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed monitor to new desk top computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad rep installed my desk top monitor and did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy with the geek squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was able to explain why the computer would not connect to the scan function on the printer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad agent was excellent!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agent solved our problem and connections are now good. He was careful and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Retrieved lost info.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent retrieved my emails from 2 months ago, reset passwords and simplified access.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Problem solved swiftly

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Geek Squad tech was very professional and did a great job on not one, but two iMacs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    David was a blessing!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was so helpful! He was kind and cared! What a blessing!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Resolved my situation.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fixed my printer connection to my new computer. Good job. I was unsure of what was necessary.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my tv quickly

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my tv and installed it. The setup process was very smooth and I am very pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mac clean up

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent inspected the old desktop and did an clean up but we decided to get a new laptop to replace the Mac computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fixed my computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad came to my home and fixed my computer THANK YOU!!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Clarify use of tablet

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Joseph was very efficient, pleasant, and helpful. THANKS

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Terrific

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was prompt and courteous. Excellent service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    in home computer help

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bryan was patient and very helpful. He answered all my questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. He went over and beyond. Will get service again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    servicw

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    job was done well love the tv and samsung new app with chanels .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad got my laptop cleaned up/running well.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician cleaned up my laptop and helped me load photos. Not a lot he could do for the speed as my laptop is fairly old.

    I would recommend this to a friend
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