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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 7354 reviews

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95%
would recommend
to a friend

Customers are saying

Customers value the knowledge, service, and professionalism of the on-site technicians, frequently praising their expertise in resolving computer issues and ensuring efficient installations. Positive feedback also highlights the ease of use and problem-solving skills demonstrated by the agents. While some customers experienced connectivity issues, the overall experience was overwhelmingly positive. The technicians' ability to quickly address and fix computer problems was a major point of satisfaction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 340 Showing 6,781-6,800 of 7,354 reviews
  • Rated 5 out of 5 stars

    Alex fix it and explained it clearly

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had trouble with some passwords and an update to my Wi-Fi router. Alex took care of it quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    On time and excellent service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent took care of my questions and helped my tremendously.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    monitor fixed quickly

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the tech diagnosed and fixed my monitor problem quickly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Restored Compurter Sound

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound on both Computers was fixed perfectly by Agent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    fixed my computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was most helpful and knowledgeable-he really knew his job and fixed the problem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    E xcellent service from GeekSquad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad member fix my Netgear Orbi and wifi dysfunction

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up laptop application software

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad set up Microsoft Office on my new laptop and transitioned the files.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    newimac

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Devyn Hunter has been diligent in getting the problem problem with getting my password reset.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer Backed Up and Running After the Crash!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys are awesome. Well, at least they know computers much better that myself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    fixed glitch printer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    3rd trouble shooter did get issue fixed total time between the 3 was over almost 2 hours

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my Webcam quickly.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad technician who came to our home and installed my Webcam did a wonderful job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agent was fair and helpful assisted my lack of repair knowledge

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Worthwhile Investment- Total Tech

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected all my devices quickly and showed me how to use them as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job. On time and knowledgeable of product. Very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP computer and TV previously

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great to know our products are covered for repair or questions that we have.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Unknown

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent for very pleasant, courteous and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very patient and reassuring

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents helped me get out of windows 11. Very intently solved my problem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My agent worked diligently and quickly.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My agent as very thorough in explaining and getting my computer personalized for my use and needs.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad--reliable & skilled

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I continue to be happy with the Geek Squad's knowledge & work ethic on my Mac Computer .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Computer repair

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My repair was done quickly and the technician solved another problem I didn't know I had

    I would recommend this to a friend
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