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45575 Dulles Eastern Plz
Ste 188
Sterling, VA 20166
Opens at 10 am
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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 7354 reviews

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95%
would recommend
to a friend

Customers are saying

Customers value the knowledge, service, and professionalism of the on-site technicians, frequently praising their expertise in resolving computer issues and ensuring efficient installations. Positive feedback also highlights the ease of use and problem-solving skills demonstrated by the agents. While some customers experienced connectivity issues, the overall experience was overwhelmingly positive. The technicians' ability to quickly address and fix computer problems was a major point of satisfaction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 342 Showing 6,821-6,840 of 7,354 reviews
  • Rated 5 out of 5 stars

    Laptop brought in for repairs

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent too in laptop and explained process for repair

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    In Home Consult

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The In Home Consult was more than I was expecting ! I can now have addl. security for my computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    His diagnosis and fix were a quick pleasant surpri

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech Figured out the problem immediately and fixed it quickly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great follow-up service.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer service. Knowledgeable staff. I left the store with a smile on my face.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    new computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad set up my new computer and were patient with me through the whole process...they are awesome

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Geek Squad guy Jonathan solved the issue quick!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed help converting a music file from an obscure format-

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad Ryan was very good at resolving my computer issues. He did it quickly, as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He did a good job! No problem yet I have good experience with geek squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad scores another A+

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my tv , set up and explained how this smart tv works.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    two printers one bad buy new.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jeff came to my house and let me know my printer was huffed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always Great for several years now.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fixed my printers and settled Router questions. Hurrah!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad very efficient

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Logan was very helpful and speedy resolving our issues!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lap top reset

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job, well done by a qualified tech !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed PC

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fixed the issues my PC was having. No issues since taking it in.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Louis DELGADO

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE TECH RESOVELD MY ISSUE BY MANY ATTEMPTS BY OTGERS

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service as usual.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up new 12.9 iPad Pro. Reset ring camera. Was not announcing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good. He provided excellent information and service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Computer Service!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cannot say it any better! Great Customer Service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    it was done quickly and well

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents cleared out my computer and organized the materials

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful and courteous quickly resolved the issue w

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Provided the best customer service and expert analysis of the issue with my printer

    I would recommend this to a friend
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