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    Computing Device Support and Simple Repair

    SKU:
    7857287
    See Details

    Customer reviews

    Rating 4.7 out of 5 stars with 7354 reviews

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    95%
    would recommend
    to a friend

    Customers are saying

    Customers value the knowledge, service, and professionalism of the on-site technicians, frequently praising their expertise in resolving computer issues and ensuring efficient installations. Positive feedback also highlights the ease of use and problem-solving skills demonstrated by the agents. While some customers experienced connectivity issues, the overall experience was overwhelmingly positive. The technicians' ability to quickly address and fix computer problems was a major point of satisfaction.

    This summary was generated by AI based on customer reviews.

    The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
    Page 367 Showing 7,321-7,340 of 7,354 reviews

    • geek squad in home computer set up

      Posted .
      This reviewer received promo considerations or sweepstakes entry for writing a review.

      Bought my computer July 2022 first appointment was August 11 (which someone cancelled and never told me) next appointment was also cancelled and the third appointment is for August 24th but I can't get it confirmed.

      No, I would not recommend this to a friend

    • Computer issues

      Posted .
      This reviewer received promo considerations or sweepstakes entry for writing a review.

      The technician was very polite. However, the issue haven’t been resolved. Furthermore, I have more problems with my computer ever since the technician was at my home.

      No, I would not recommend this to a friend

    • Computer

      Posted .
      This reviewer received promo considerations or sweepstakes entry for writing a review.

      He didn't diagnose the right problem had me buying a cable cord and that wasn't the problem, I took my computer and had to replace my whole system. So I bought a One and all Computer.

      I would recommend this to a friend

    • Geek squad great, hard to get there

      Posted .
      This reviewer received promo considerations or sweepstakes entry for writing a review.

      The drive was bad, ok it happens. Service to fix especially time on the phone was brutally painful. In the future I will look to buy stuff from a place that provides a less painful path to support.

      No, I would not recommend this to a friend

    • Still need help!

      Posted .
      This reviewer received promo considerations or sweepstakes entry for writing a review.

      Geek squad was unable to help me. PLEASE call me at your earliest convenience. I asked the representative to please have someone call me and have not heard from anyone since Thursday.

      I would recommend this to a friend

    • Geek squad checked it I need the pkroduct.

      Posted .
      This reviewer received promo considerations or sweepstakes entry for writing a review.

      I did not need the product so it wasn't installed. I was told that I could return it to a store, but I haven't been to a store to return it.

      I would recommend this to a friend

    • Scam

      Posted .
      This reviewer received promo considerations or sweepstakes entry for writing a review.

      I follow the intructions in the email and call. First person says they cant find my order so i get transfered to someone else for my receipt number and I was transfered to a third person who said the receipt number didnt matter and then she hung up on me. Scammed me 100 pretending like my order didnt exist.

      This review is from On-Site Device Setup

      No, I would not recommend this to a friend

    • Didn't do much. Someone else might get better serv

      Posted .
      This reviewer received promo considerations or sweepstakes entry for writing a review.

      The agent was here for about 15 minutes, didn't even sit down, and I didn't get to ask the questions I need answers to.

      I would recommend this to a friend

    • Geek Squad left my computer in a worse condition

      Posted .
      This reviewer received promo considerations or sweepstakes entry for writing a review.

      The Apple tech never returned any calls and left me in a worse situation. Then the remote tech did not know what he was doing. I spent $280 for a geek contract, and I am still waiting for service

      No, I would not recommend this to a friend

    • not happy

      Posted .
      This reviewer received promo considerations or sweepstakes entry for writing a review.

      Bought a computer the geek squad set it up after returning 3 times to fix it they sent out a new one now we are waiting on them to come back out to fix this one

      No, I would not recommend this to a friend

    • no good

      Posted .
      This reviewer received promo considerations or sweepstakes entry for writing a review.

      The TVs had problems since the very beginning I've had Best Buy geek Squad hasn't been able to finish anything and they blame it on the TV owner - TV manufacturer hissin

      No, I would not recommend this to a friend

    • Minimal information provided

      Posted .
      This reviewer received promo considerations or sweepstakes entry for writing a review.

      Major issue not resolved. Can’t use all of the equipment.

      No, I would not recommend this to a friend

    • Computer

      Posted .
      This reviewer received promo considerations or sweepstakes entry for writing a review.

      Did not solve problem. Had to leave early. I regret calling Geek Squad again. Very disappointed.

      No, I would not recommend this to a friend

    • Bad service

      Posted .
      This reviewer received promo considerations or sweepstakes entry for writing a review.

      Came a week late after I paid someone else. Paid for fatal tech they can’t find me in system. It’s been a hastle

      No, I would not recommend this to a friend

    • Rats

      Posted .
      This reviewer received promo considerations or sweepstakes entry for writing a review.

      The agent told me I had to go to the store to solve the problem. I did. I did not

      I would recommend this to a friend

    • I have no idea what the Geek squad did

      Posted .
      This reviewer received promo considerations or sweepstakes entry for writing a review.

      So far as I see it nothing has been resolved..... They came and left and still the same problem remains

      No, I would not recommend this to a friend

    • In Home Laptop Assistance

      Posted .
      This reviewer received promo considerations or sweepstakes entry for writing a review.

      Agent assisted with troubleshooting low memory issue on Surface Pro.

      No, I would not recommend this to a friend

    • Ring Camera

      Posted .
      This reviewer received promo considerations or sweepstakes entry for writing a review.

      I pay $200 for this service. And yall still can't get my cameras right?

      No, I would not recommend this to a friend

    • In a hurry not completed.

      Posted .
      This reviewer received promo considerations or sweepstakes entry for writing a review.

      I already filled this out and it was unfavorable response as well.

      No, I would not recommend this to a friend

    • Desktop defective

      Posted .
      This reviewer received promo considerations or sweepstakes entry for writing a review.

      My desktop is still freezing. I’ve had it in at least 5 times and the geek squad out to my house once

      No, I would not recommend this to a friend
    Page 367, Showing 7,321-7,340 of 7,354 reviews
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