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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 7354 reviews

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95%
would recommend
to a friend

Customers are saying

Customers value the knowledge, service, and professionalism of the on-site technicians, frequently praising their expertise in resolving computer issues and ensuring efficient installations. Positive feedback also highlights the ease of use and problem-solving skills demonstrated by the agents. While some customers experienced connectivity issues, the overall experience was overwhelmingly positive. The technicians' ability to quickly address and fix computer problems was a major point of satisfaction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 368 Showing 7,341-7,354 of 7,354 reviews
  • Rated 1 out of 5 stars

    Still need help

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not fix the problem with my Arlo cameras. I need another technician to come out.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Geek Squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely horrible service. Ruined everything and customer service is horrible!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Lousy service and lousy TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alexander was supposed to come and fix my TV. He NEVER showed up and didn't call to apologize

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Geek Squad lousy service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad service. Didn't even let me know he finished the job.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Diagnostic tests and printer.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were great, scheduling was poor. Weeks out.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    beware

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    did not fix problem , less than one day it is still done no WI FI

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sony Soundbar.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony Soundbar is not working as stated in the description.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    dissapointing same same samesame samesamesamesame

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Still not fixed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My computer is still not fixed even after another visit. Will never use Geek Squad again

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Wrong Person

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not make any purchase on 6/22/2022, especially no television

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    This is not me

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is not me. I did buy a TV or have one installed

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not the best.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My computer is worse now than when I brought it in.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    no service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    have paid for a TV but have NOT seen "hair or Hyde of it!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    tech support

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Literally the worst service I have experienced.

    No, I would not recommend this to a friend
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