Customer Ratings & Reviews

Geek Squad rep was very fast and efficient in setting up my new computer. He made sure I understood all the components of the system and how to access them. Gave ample notice of his arrival and came to my home exactly when he was expected.

The computer is working great but the Geek Squad associate who came to my home to set it up neglected to set up antivirus software to which I was entitled, and even if I wasn't entitled to it wouldn't you assume that Geek Squad would not leave a new computer unprotected? At least cover the issue. They did not.

I just like to say that Mike, called me on Friday and informed me that what time he was going to arrive and updated me his stautus...that is customer service. I was completely impressed with their professionalism, expertise, patience. He was very helpful in adjusting to my new computer, software, and made my new learning a lot better. He provided outstanding service. He is a credit to Geek Squad and Best Buy. Thank you

The first appointment I had was cancelled by Best Buy. Do not know why. The young man who showed for my second appointment was kind and patient and had no problem answering my questions. He asked if I had purchased a new monitor also because the one I had was not compatible to the computer. I was not told I would need a new monitor. However, he searched the website to help me select the item I needed to complete my installation. I picked the item up that evening and called the next morning and he was able to come and install my printer and anything else I needed. He was very efficient.

The Geek Squad representative setup my new computer in a timely and professional manner. He ensured all updates were installed, transferred my anti virus and malware services to my new computer, and connected my printer to the new computer. Also this resulted in a smooth new computer setup.

Wonderful. Did great job transferring & setting up new computer. Had to reschedule for a new appt when we needed a monitor and she brought us one. Helped us choose.

Two agents set up my whole new computer system with monitor and surge protector and DVD player. They were so kind and attentive to my needs when bringing all my programs in and making my screen show all my familiar icons. I am 81 years old and could not have done this myself. They made the change a happy experience for me and I’m using my system with great ease. Best Buy can be very proud of these capable and kind young men.

Switching to the new tower computer and updated operating system, data transfer, backup and printer setup was seamless thanks to the Geek Squad tech Daniel. Thank you Daniel for your expert knowledge and patience. Daniel made the whole process a perfect experience for us. We're very grateful to Geek Squad and to Daniel.

Wow! I was so pleased with the set up and the professional attitude of the technicians who assisted me. Randy is an expert when it comes to set up and troubleshooting, Frank is a great customer service agent. They installed all of the software purchased and made sure all my usual programs were working properly. I am so pleased!!!

My Geek Squad install was professional and timely. Our agent not only set up my new All-in-One computer, he made sure all of the connected devices were working properly. He gave a great tutorial on the operation of the computer and didnt leave until we felt comfortable.

The first printer I purchased turned out to be defective, and I had to return it. The second printer that I brought home was too challenging for an 88 year old lady to figure out. It was the same brand I originally had - an HP. It, too, had to be returned. Finally, someone in your store recommended an Epson. Yeah...this one is working very well for me!

The person set up our new PC to all our other add ons, printers, routers, cd, stand alone disc drive, etc. Got it running for us. Installed Word, FB and other apps we had. Set up screen icons. Made sure all worked. Answered all my questions before leaving.

Shawn, the Geek Squad tech who set up my new HP computer, was extremely professional, helpful and most of all, very knowledgeable. He explained every step and answered all my questions.

the agents helped us get the protection for our computer and made it easy for us to install it. We are late seventies and 82 years and every year gets harder. the guys that helped us were very patient and that doesn't happen much to us anymore.

Jake Ferguson ordered a new monitor for me & scheduled me to come back for the installation the next week. He was very professional & skilled & pleasant & I enjoyed his service in my home. I felt very comfortable with him & he did a great job for me.

The Geek squad set up my new computer thoroughly and effectively. It was connected to everything and worked great. He made sure it was set up so everything worked. He even put some extra programs on like LibreOffice, that are standard on Windows set ups.

They did a fantastic job, installing tv. They each had a job and did very effortless.

Agent sit up my computer and all seems to be working well, but I haven't learned how to navigate Microsoft yet, have always just used Google, but Windows 11 seems to want me to just use Microsoft.

The agent is knowledgeable, efficient, and professional.

The Geek squad did a great job setting up my new desktop computer. Very knowledgeable and professional.