Customer Ratings & Reviews

I had nothing but positive comments from when I purchsed my computer to the I -house set up and transferred of my data. Everyone was extremely knowledgeable professional and answered every one of my questions. I did have one issue when I was setting up my in-house setup and transfer over the phone with GeekSquad…..the young lady didNOT include my data transfer like we had discussed and I was charged two times on my credit card. But this was quickly rectified when I called right back..the charges were reversed. The set up went smoothly and my representative from Geek Squad…Ray from Watertown…was exceptional and over the top. He transferred all y data from my old computer to O my new computer and explained everything to me.

The agent set up my new lab top, did great job. He stay with me, make shore I can get on line, Also, ask if I have any question

Service tech was excellent. On 5/16 came to my home, insralled a PC & printer/fax & loaded google. Personable, resourceful, knowledgeable & patient.

the agents helped us get the protection for our computer and made it easy for us to install it. We are late seventies and 82 years and every year gets harder. the guys that helped us were very patient and that doesn't happen much to us anymore.

The Geek squad set up my new computer thoroughly and effectively. It was connected to everything and worked great. He made sure it was set up so everything worked. He even put some extra programs on like LibreOffice, that are standard on Windows set ups.

Agent sit up my computer and all seems to be working well, but I haven't learned how to navigate Microsoft yet, have always just used Google, but Windows 11 seems to want me to just use Microsoft.

The gentleman who set me up was excellent. He set up everything I needed to be up and running, including all peripheral hardware and the initial setup of Windows 11. Absolutely not just a "plug in the cables" install. Very nice, personable fellow, and obviously competent. I'm an old computer geek, but have been out of things for a while. I felt very comfortable with everything he did, and learned some stuff in the process. Best Buy is very lucky to have this gentleman representing them.

The Geek Squad agent was timely, alerting me ahead of time approximate time of arrival. They were knowledgeable, polite and helpful, answering my list of questions in setting up my new laptop. They were able to resolve my Zoom app and other issues I was having.

I bought a gaming computer system which I was having trouble setting up. The Geek Squad arrived on time and efficiently hooked up and brought the system up. They asked me questions and I told them my daily uses. After they left, I was back to what I needed to do. Very knowledgeable and courteous. Nice knowing I have them if I need them in the future. Thanks!

The agents set up my new computer. If I had any problems with the computer, I would want the same two agents. They were very mannerly and patient. All of my questions were answered. Advice was given. The computer was reasonably priced.

Very helpful setting up rather complicated interface between TV, Firestick, DVD, sound bar & explaining use. The initial issue was the DVD would not play. Tech Jonathan Holy was great - he was able to simplify the operating problems discussed below to only two remotes & interface the TV, DVD, sound bar & Firestick. I do have an issue with Best Buy regarding this purchase. I purchased 2 TVs, a DVD & sound bar in Denver for delivery to the Ft. Myers store last November preparing for remodeling our condo fearing product shortages later at that point in time (also a computer & printer). I CAREFULLY explained to the sales person in Denver I would be streaming with T-Mobile & DirectTV as that is the same way we stream on our boat & I can suspend T-Mobile as often as I want when we are not in the Florida condo. He recommended a smaller Toshiba for the bedroom & a 50 inch Sony for the living room, saying the Sony had the best picture quality. During install in Ft. Myers I THEN discovered the Sony does not have the DirectTV app installed & ended up having to buy a Firestick. NOW we have three controllers to fool with & operating both TVs is different. The sales person did not listen to the customer OR did not know his product. I would MUCH rather have accepted a slightly less picture quality for two TVs that operated the same & not having to jump thru the hoops required to use the Sony/Firestick combination. We just remodeled the condo & this late winter/spring is our first "snowbird" experience so we'll see how it goes. If the function problems using the Sony persist, I'll ask Best Buy to take it back & give, that is GIVE me a replacement 50 inch that has the DirectTV app installed. Johnathan helped a lot, it is easier to use the Sony now with two rather than three controllers but still not as easy as the Toshiba. The problem is with the Sony TV & DVD, the LG sound bar & the Firestick all talking to each other. A TV with the DirectTV app already installed, as I carefully explained to the Denver sales person I wanted & thought I had purchased, would greatly improve & simplify the operation of the entertainment suite.

The Geek Squad set up my computer and printer. They were very courteous and worked quickly. Excellent service.

This was an outstanding experience. The skilled professional also had great customer service skills, and even helped out on a mix up of the order. Everything went smoothly, and operated at peak performance when he was done.

I am in Awe of how fast the computer was set up and ready to use. I had really special treatment by the Geek Squad. They are very knowledgeable & they answered all my questions, and there were a lot. Later in the evening I spoke on the phone to a couple of Geek Squad techs that helped me with the final steps of putting the rest of the programming on my computer in order. These people are geniuses at what they do. They are patient & not out to add things onto the computer that I didn't & won't need to pay for. or use.

The agent installed my new computer and hooked up my new printer. He was friendly and efficient and answered all questions in simple understandable form. Of course I'm still trying to learn about the computer and printer since having my old computer and printer from 2014! It's going to take a while but I have the Best Buy Total program and can always call for assistance which is really a great service.

The agents were knowledgeable, efficient, polite and pleasant. All is working well.

Geek Squad was worth every penny I spent for their set up service!! They were polite, very professional and very friendly. And did I mention fast? They had everything transferred from the old to the new computer in just a short time and we were up and running. Been over 3 weeks so no set issues at all. Even better knowing I have a full 2 years of future service now without headache or worry!

James Lovato of the Geek Squad arrived at his scheduled time and did an efficient and prompt job of setting up our new computer and printer. He also connected our other printer into the system. He was personable and very knowledgeable. One of the better "service calls" we've ever had. Thank you, James.

The agent installed my computer and it works great. he installed programs for me and made it quite easy to use and asked if there was anything else he could help me with. Very pleasant man and didn't think my questions were dumb.

Steven Mcdaniel setup my new computer and completed the data transfer from my old computer efficiently seamlessly. He was professional and took the time needed for me to confirm everything was as expected for me.