Customer Ratings & Reviews

Setting up appointment was quick and stress free. Professional, personable and knowledgeable Geek Associate. Answered all my questions (even those I hadn’t thought of yet). Walked in stressed and frustrated and by the end of my appointment I was happy and felt confident about using my device. I was transferring my data from a IPhone 7S to IPhone 16C so there were many changes to be aware of and updated areas. My clerk was excellent and assisted my every step of the way.

The Geek Squad staff did a great job setting up my new iPhone 14 Pro Max so that every thing worked smoothly.

Tha is very good , no problem and then I don't have issues with everything that it is amazing

With my new iPad, I bought the Office 365 program. The Best Buy Support staff helped me figure it out professionally and in an accessible way.

The customer service was excellent! Adding to the fact that the problem was solved and within a day I had my MacBook fixed. :)

Representative was extremely knowledgeable and friendly. I'm over 70 and had no desire to try and transfer data from my old phone to the new one. She did it in no time and everything transferred perfectly.

I did not have an appointment when I came in, but I didn't wait too long to see a Geek Squad member. Once I did, he was quick and thorough and understood quickly my situation. I have always had good success with Geek Squad. I recommend them.

I had a 16 that was infected so when I decided to buy a new phone I upgraded to the 17 pro. I am enjoying my new phone and am sure I will love it when I learn more about it. The gentleman that move things from my old phone did a good job but I had to go back I don’t remember why the second guy was Johsa and he found some files that came from my other phone and in my opinion he is the best tech at the Ocala store. I worked with two other tech but the didn’t give me confidence likeJohsa.

Geek Squad employee was top notch. Wanted to ensure parental controls,and kid-friendly landing pages for my little ones’ computer. Polite, professional, competent. No complaints.

Raoul knew his stuff. Was able to get the info from the old phone to the new one in record time. He deserves a cookie. Well worth the expense.

My 87 year old mother-in-law needed a bigger phone so she bought the Galaxy Z Fold Pro. I am an Apple guy so I really hate dealing with Android devices so I paid to have the Geek Squad do the transfer. Although the wait time to get the process done was long, they were just really busy that day, the Squad member was polite and professional and got the job done.

I bought a brand new phone day of release. The best buy employee traded my phone in, transfered everything to the new phone and had the new phone equipped with a durable otterbox case, and privacy screen protector in under 20 minutes. Phenomenal job!

The best buy staff Kamiah Bell was amazing. Not only did she help me get an iPhone but she worked with all the way until ny stuff transferred from my android to my new iPhone. She but the creen protector and case on for me and made sure i was satisfied with everything before i left. Really awesome customer service, i would definitely go back again.

The young man who helped me, did what no one else was able to do, what the geek squad fella was able to do , he save everything i have on my phone after it locked up after automatic updates. I was told by every other tech support professional. So with that being said I'm going to sign up for the tech support warranty protection Way to go geek squad

I tried at home, and couldnt' get the ipad transfer process towork successfully, but the geek squad helped quickly and it was done with both of them in the hour. The gentleman at the Verizon phone counter, I forget his name unfortunately, helped me get it started.

My wife inadvertently changed her new Samsung 26+ password when she thought she was setting a password on another site. The phone locked her out while she experimented with testing passwords. Best Buy Tech was able to reset the phone with minimal loss of data, apps, and passwords. Thank you for your diligence and technical competence. You are an appreciated true professional THANK You!

The agent was exceptional in all aspects of setting up my new iPhone. She listened to my requests for a model that would best suit my needs, transferred all the data, made recommendations, and answered my questions. I appreciated her patience and competence throughout the process. It’s why I trust Best Buy with my technology purchases.

The Geek Squad is awesome! They can help in multiple ways, at home or in the store. They are always professional and respectful. They want to be sure the customer’s need is met. Recently, I purchased a new IPhone, which they set up, transferring all my info from the old to the new. As expected, this was a smooth transaction, completed while I waited.

I'm not a techie. I spotted the dream phone the size of a small tablet. I was waiting for a couple of years with a bigger screen and there it was. I purchased the Samsung Galaxy ZFold 4. The Best Buy agent walked me thru and setup my phone and my insurance with my T-Mobile account in about 15 minutes I was out the door. I love my Fold

Excellent and speedy set up of the new laptop. The technician even cleaned up some obsolete files. Helped me to link it to iCloud for backup. And explained what he did to the computer in a way that was easy to understand.