Customer Ratings & Reviews
Customer reviews
Rating 4.3 out of 5 stars with 138 reviews
(138 customer reviews)to a friend
Rated 3 out of 5 stars
the floodlight isnt working properly-
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.motion lites dont go on in daylight when theres motion?
No, I would not recommend this to a friendRated 1 out of 5 stars
They don’t know what they install.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We spent forever going over lighting in the store with an employee and they assured us they can install them. No other questions were asked and we jumped on it. Guy shows up and says I don’t have a ladder to do that and we can’t install those and seemed upset they sold us the service.
No, I would not recommend this to a friendRated 2 out of 5 stars
Automated setup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wasn’t happy with the setup, after the installer left a number item did not work and not all lighting worked.
No, I would not recommend this to a friendRated 1 out of 5 stars
Misleading service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible and not what i was sold. I was told wgen i bought my lights that they could be installed. Tech got here and said, "all i do is set up wifi". Nothing was installed, waste of yime/$.
No, I would not recommend this to a friendRated 1 out of 5 stars
Have issues and contacted twice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have issues with a few things and have contacted home advisor twice and never hear back from him. Disappointed as we use Best Buy/Magnolia, Geek Squad along with Home Advisor for all of our Home Needs! Been a Best Buy Elite Plus member for at least 3 years in a row I would recommend our Geek Squad Installer as I doubt he even knows of our issues.
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking the initiative to let us know about this. We always hope that our In-Home Advisors keep in contact with our customers to ensure that any consultations and projects take place without issue. We apologize that you didn't receive the follow-through on this that you needed. We’re here to help get things back on track. To get in touch, please give us a call at (800) 548-0828.
Rated 1 out of 5 stars
Money kept, products not delivered
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m still waiting for two of the Hue lights I purchased and for lights in the back to be fixed. It’s been four months. I’ve contacted the rep I worked with and he was going to check on my order, but it’s now been three weeks. So not real happy at his point.
No, I would not recommend this to a friendRated 1 out of 5 stars
Don’t pay for install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Paid for multiple separate smart light installs thinking they’d ensure it was put up right and the day they installed it, the lights started falling off. Contacted geek squad to come back out to fix it almost a month ago and they still haven’t called back. Absolute waste of money.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate you taking the time to share your recent experience, although it sounds like it did not go quite as planned. Smart lighting is becoming extremely popular, and it is something many customers require installation services for. Our work does come with a guarantee, and we'd be glad to work with you on options to resolve your concern. When it is convenient for you, please give us a call at 1-800-GEEKSQUAD, 1-800-433-5778, where a representative will be happy to assist.
Rated 1 out of 5 stars
Train wreck
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They never confirmed and never showed up. Our “consultant” took 4 days to reschedule it - by then the next available date was over a week later. Shockingly bad service.
No, I would not recommend this to a friendRated 1 out of 5 stars
Services not rendered no IFTT capability
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was sold on this as 'if that then this" and the geek squad was not able to do that plus the lights were installed sloppily.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the initiative to share this with us. It’s always frustrating when tech doesn’t work the way we expect it to. For these times, we have Agents standing by to help. For support with this, please email [email protected]. Please be sure to include a summary of your concerns and your full name, email address, and phone number in your email.
Rated 1 out of 5 stars
Lights
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did a horrible job. All they did was drop the lights
No, I would not recommend this to a friendRated 1 out of 5 stars
Don’t listen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I told them I needed there 3 party service to do The work. Had to re set up and then couldn’t even do it .
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking time out of your day to share your thoughts with us. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Customer Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.customer service is very poor...customer service is very poor....
No, I would not recommend this to a friendRated 1 out of 5 stars
Waste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was told they would link the effects to sporting events and they didn't.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you reached out to share this with us. It’s always frustrating when tech doesn’t work the way we expect it to, and it sounds like you may still need our help. We have Agents standing by. For support with this, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 5 out of 5 stars
Led lights installed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.José and his partner from Geek Squad installed led lights to the back of two of my tv they made sure everything was working properly and showed me some cool features on it. Very friendly and helpful.
I would recommend this to a friendRated 5 out of 5 stars
Customer service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Customer service. Answr all of the questions I ask.
I would recommend this to a friendRated 5 out of 5 stars
Geek squad smartly set up smart light on our house
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad set up smart light on our house. Now we can turn the bedroom light on and off remotely
I would recommend this to a friendRated 5 out of 5 stars
TV install and set up
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent service and very professional. No issues with quality and explanations
I would recommend this to a friendRated 2 out of 5 stars
voice activated lighting
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When he finished both the kitchen and lining room worked. When your TV guy came he tried to make some adjustment and now the living room does not work
No, I would not recommend this to a friend