Customer Ratings & Reviews

The installing agent mounted and located our Starlink dish and router in the location we wanted. Installed was fast and setup went well. All our devices connected and new Roku connected to TV2

Starlink installation was handled by 3rd party, MasTec. Their technician, Bryan, installed everything to my satisfaction.

terrible service. My dish is sitting on the ground weeks after it was supposedly installed. Support won't refund me since they say the installation is marked as completed by the tech.

I had a great experience with my Starlink Installation. On time, knowledgeable, and much more affordable than local installers. It works great with no problems!

Install was scheduled 3 times. 1st Best Buy only sold me the dish and didn’t tell me to purchase the mount or extended cable. The first install attempt was aborted for this reason. Some installers can provide these materials, but the one scheduled doesn’t. 2nd attempt was stopped because the installer didn’t have a long ladder. 3rd attempt got me on StarLink with a nice install job.

The "subcontracted" agents installed my Starlink the day after the scheduled date. Best Buy does not give them adequate information on their installs thus more work typically needs to be done than is reflected on the work order which causes them to not be able to accomplish everything in the allotted time. They were able to come the next morning though and install it.

The service person was friendly and capable. They deserve 5 stars. However, YOU AS THE CONSUMER MUST PLAN WHERE THE ATTENNA WILL BE MOUNTED AND HOW THE ATTENTA WILL BE MOUNTED AND YOU WILL NEED TO PROVIDE ALL BRACKETS AND POLLS. Expecting that this might be the case, I was prepared. Also, the service person has few tools. We needed to use my drill bits to drill holes in my outside and side walls. It was clearly a team effort. Best Buy does provide a “check off” list to prepare for the installation. However, I don’t recall explicit instructions about providing all of the materials that would be needed for the installation.

Was happy this was offered by BB as we have a high second story roofline. Purchased through a phone rep and an install date was confirmed. Then spent the next three weeks having to call and sit on hold as the system kept “unconfirming” my scheduled dates. I spoke with nice reps and managers, but nobody was able to fix the issue. Finally had a manager from our local store call me directly. He explained the Starlink installations were handled by a third party company and he believed their scheduling system was the issue. He was able to call them directly and had them force the installation into their system, which only cost us about a month of lost install dates and many hours on the phone. Once the installer arrived he assessed the dish placement and was done in about an hour. Very nice and professional guy. Had this not been the scheduling nightmare that it was, I would have rated this 5 stars. I was going to give it three but the store manager’s efforts and the installer’s job brought it up.

Internet service where I live in rural area is almost non exsistent and the few companies that do offer service get such bad reviews. I had made an appointment with one company and they never showed up. Just by chance I found on google that Best Buy installs Starlink. I bought the Starlink satellite dish, called Bestbuy & scheduled an installation. GEEK squad Installer came out promptly & was very experienced with installing Starlink. I couldn't be happier with the installation service. This guy was great. Best buy should advertise more that they install Starlink especially to rural customers. Internet works great.

I ordered installation of my Starlink through Best Buy, because the company that Starlink tried to set me up with canceled and didn’t have anyone to come to my area for month. I thought it was going to be geek squad but it was third party set up, he did a great job and had previous experience with Starlink installs and helped me make sure it worked properly. No complaints.

I couldn’t be happier with the installation service I received from Best Buy for my Starlink dish. The technician was reliable, professional, and went above and beyond to make sure everything was done right. He single-handedly mounted the dish on the roof of my two-story home, even bringing a ladder to get the job done safely and securely. I was so impressed with his skill, attention to detail, and dedication to making sure everything was set up perfectly. Truly outstanding service—I highly recommend Best Buy’s installation team!

The installers called the day before with the arrival time for the install. They called the day of the install to let me know they were on the way. When they arrived, they answered all of my questions and quickly completed the job. They very accurately aligned the Starlink dish, ran the cable where it is mostly hidden and through an exterior wall to the location of the router. The system has been running even better than I expected. Thank you Geek Squad!

Do not recommend! I have been an avid Best Buy customer up until now and never had any issues with previous installations. This department/ product and their third party installation company specifically is what I do not recommend. Save your money and go through Starlink directly or hire someone you know. First they sent an installer who did not seem experienced at all. Kind and professional yes, but experienced with this type of installation No. Realized after he had already started, that he was not following the step by step instructions included in the kit. He skipped steps. Installed without checking obstructions so had to remove and drill a second time further drilling unnecessarily and more holes to patch. I could go on and on. Botched is an understatement. His knowledge of the product was also very limited, I can’t imagine he was a licensed Starlink installer. I started my calling as soon as he left to report it all and get a resolution. Was rescheduled with supposedly a different company and more experienced installer “as soon as possible” and put on the schedule for 3 days later. Day of, heard nothing waited. Called and was told they could not come. No notice no explanation or call to address it. In 1 more day it will be exactly 2 weeks of me calling Best Buy geek squad installation department to speak with a manager , as well as the third party installation company they use. I have called Best Buy a total of 13 times so far and the specific company CRST/Installs Inc. 4x. Been told it has been escalated, a manager will contact me within 48 hours multiple times and not a single manager has contacted me from either Best Buy or this Installs Inc CRST to resolve this. Will be posting this on BBB and hope to not only get the damage fixed but a refund as well. Very unfortunate given this is such a highly rated product and Starlink themselves is great.

I ordered an installation, but the installer was unable to assist me because of the trees. However, he was very helpful in identifying a location and a possible solution. We ended up needing a roofer to install it, but I was able to tell him the exact location and direction for the dish. Saving time and money.

The two guys that installed my starlink in my house were very nice, respectful and professional. They went above and beyond to make sure i understood how the install and system will work along with how to maintain my router and use the starlink app. Thanks guys!

We purchased our Starlink system through our RV dealer, but they had no idea how to activate it. Enter Geek Squad to the rescue! After the dealer’s techs tried unsuccessfully to get it working, a Geek Squad technician had it up and running in just 30 minutes. During our month-long RV trip, it worked flawlessly the entire time. If you are thinking about transitioning to Starlink, let Geek Squad handle the project

The service could not be completed. There are too many trees in the way. Installer says he couldn’t put the unit on the roof.

Sorry to say, I have not been happy with the installation. The first tech came but did not knock or call, he was outside of the gate, was there for less than 5 minutes so we thought it was a delivery. I called later in the day and was told he had been at my house. Had to reschedule two weeks later. I was told when I picked up the product that the tech would have everything I might need on the truck. The second tech called the morning he was coming and told me he did not have a pole but had cable so I had to order a pole which I got quickly from Home Depot. My biggest problem now is I have been billed from Starlink for two months of service but do not have the dish installed. Still trying to set up installation.

I will give 0 but dont let me! I set up instalation for November 23, I takeday off from work to be at home when installer arrive. Wait all day and nooane call or show up. I contacted Best Buy and they told me they cant do anything about because is not Best Buy the company doin the instalación! Stay await from Best buy they even give me apology for the inconvenience! Waste a day with out paid for nothing!

The professional installer provide all sorts of techniques to get optimal performance