Customer Ratings & Reviews

The crew, John and Kirk were prompt, professional and highly qualified. They walked me through every step of the process. I’m very satisfied and would highly recommend this service!

My installation service was exceptional. The technician was courteous, patient, and very helpful answering all my questions. I would highly recommend the Geek Squad.

I had issues finding the proper position for satellite signal but after it was found i love it !! Best advice is if you dont currently have internet have it professionally installed by Geek Sqaud or rely on your smart ohone to find the proper placement where there is no blockage loke trees or buildings

They did nothing!!! Had to have my neighbor install all...after 5 times they cancelled, re-canceled, did not show up!!!!! Also had to cancel my order and buy it at the store. It has been a MESS!!! The only reason you still have me as a customer is that I WANT this. But it should not have been so difficult to get!

I am beyond frustrated. I am giving this one star because the install has still not been done yet but with the ordeal that this has been, I would give this 0 stars if I could. I am trying to get starlink installed at our new house since we moved in at the beginning of May but unfortunately, the first availible appointment was not until May 24. I work from home so this was not good for me as I had no Internet so I bought a hotspot to try to use until the install. I was told by multiple best buy associates in multiple chat sessions that all I needed was the starlink kit and the installers had everything else to get it installed. Well I get to the day before the install and the install calls me and asks me if I had ordered the mount and stated that I needed to order that before they could do anything. Due to this I had to push out the appointment again to May 31st ( which was an ordeal in of itself as the system kept cancelling my appointment despite reaching to best buy multiple times) while I got the mount ordered. Fast forward to today's appointment that I was suppose to have, I got a call today last minute from the installer around the time they were suppose to be here staying that the technician that was suppose to do the install was having vehicle trouble and they told me that they did not have any other available technicians to come out and do the install today so they are rescheduling for Monday June 3rd. According to the weather forecast I am not even sure if that will happen as it is suppose to storm here. I am just beyond frustrated as it has been a full month now and I have sunk a bunch of money into all the starlink gear as well as the install service and I am still having to use an awful hotspot for work that is about out of data. At this point in time I would not recommend going through this process to anyone especially if you work from home like I do. This has been a total nightmare

The agents installed my Starlink Satellite and connected it quickly. Showed up on time and were so great to work with as they took the time to explain every detail to me regarding the device and the app! They were terrific!

Very happy with this product. We highly recommend this product to everyone especially in weak areas.

I love my new Starlink dish I can view everything and it is so fast and never goes out like my other one did

The techs were wonderful; very helpful, knowledgeable, and hard working. Chris and Brandon did a professional job for Best Buy! I couldn't be more pleased. I would highly recommend these two young men. They were awesome!!

installed star link did a great job and got it up and running for me.

Best Buy in Dothan Alabama sold me a Starlink installation package in March 2025. Technician was there in two days, did an excellent job on my FIRST system. Same store sold me another installation package early April 2025, told me it would be 3 weeks. Appointment time came and went with no communication. Called Best Buy and they said they didn't have any technicians in this area. (1/4 mile from previous installation). They should have known that when they sold me the 2nd package. Beyond comprehension, totally disappointed. I've spent my last dollar at Best Buy.

Great job and pretty fast. Only problem was that Best Buy scheduled them for Saturday the first time and it turns out they don’t come to the Hampton on weekends.

The first installer was scheduled and arrived before the Starlink system was delivered. I told the scheduler the system was not delivered yet but she sent the installer anyway. The installer who arrived told me he would not install it on the roof for his own safety. When the dish arrived, I discovered it only has a small plastic bracket on the back not suited for roof mounting. I ordered a roof mounting bracket. Another installer called to set up a time for installation. I told him the mounting bracket was on order but had not arrived. I told him when it arrived I would call him and reschedule. Then the Best Buy scheduler called me ask me when I wanted to schedule the installation. I explained to her that I had already scheduled a time and date with their installer. That time and date came and no installer. I called the installer to find out why he hadn’t kept the appointment only to be told Best Buy had canceled the installation I had already paid for. I called the Best Buy scheduler three times and left messages to call back. No response. Best Buy did refund the installation charge which was the only good thing that came out of this experience.

David did an excellent and very professional job and was very nice,,,, extremely knowledgeable

Technician was courteous and called when he was about 1/2 hour away. I work from home so he worked hard to keep my Internet on until he absolutely had to disconnect it to bring it into the house. He was training a new technician and took his time to make sure to explain how to do things and what to do to keep clients happy. I would 100% recommend Best Buy for your installs.

I’m hoping it’s everything I’ve imagined it to be. The other internet providers aren’t that great

The guys that came out were not qualified cancelled the setup proper equipment to drill a hole in brick not able or insured to go on was told by them, on line found professional Starlink installers came in 2 day and setup

Amazing service. Thank you for being so helpful and taking the time to answer my questions.

The agent hooked up my StarLink and did an excellent job. I just didn't realize that I would owe more money in the process than what was initially quoted.

Very helpful. Would have preferred that they went through attic though and installed next to gable. But love my internet connection with Starlink.