Questions & Answers

Q: QuestionCan I get my device set up at a Best Buy store?

• A:Answer Yes, you can get your device set up at your local Best Buy store.

Q: QuestionWhat does this device setup service include?

• A:Answer This service includes first-time setup and ensures the device is ready to use.

Q: QuestionWhat kind of devices can Geek Squad set up?

• A:Answer Geek Squad can set up a variety of devices, including health and fitness trackers, smartwatches, gaming systems, and digital cameras/camcorders.

Q: QuestionWhere can I have my new device set up?

• A:Answer You can have your device set up at a Best Buy store.

Q: Questionbuying a new cell and service at bb. will they set up and activate\

Asked 5 years ago by pop.

• A:Answer Hi there. Thanks for your question. We will absolutely help you activate your new phone, transfer your data if you'd like and set it up with you. I hope this helps! Please let us know if you have any other questions.

  Answered 5 years ago by GeekSquadSupport

  
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Q: Questionfor setup, does the tablet have to be purchased at Best Buy?

Asked 10 years ago by Anonymous.

• A:Answer No it doesn't you can buy from anyone or anywhere and receive setup services from geek squad

  Answered 9 years ago by Monique

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Q: QuestionIf I purchase IPad Air from Best Buy do I have to pay to have data transferred from old iPad to new?

Asked 5 years ago by Jackie.

• A:Answer No I will automatically transfer your data to the new I pad

  Answered 5 years ago by KathyVerified Purchase

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Q: QuestionI just purchased a new iPhone from Verizon online. When it is delivered am I able to bring both phones to Best Buy to have help transferring data? Thank you.

Asked 2 years ago by Kevin.

• A:Answer Best Buy transferred data from my wife's old Android phone to her new Android.

  Answered 2 years ago by ThompsonbVerified Purchase

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Q: QuestionIf i buy a phone from best buy online can i take it to a best buy store to get switched over

Asked 5 years ago by Anonymous.

• A:Answer I believe so. I just bought an ipad from them online & then took it to the store & they set it up.

  Answered 5 years ago by JeriVerified Purchase

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Q: QuestionWill the geek squad set up a Roku on my TV mounted on the wall?

Asked 5 years ago by hrk.

• A:Answer Yes, they setup everything I had connected to my television and made sure everything was working.

  Answered 5 years ago by GaryVerified Purchase

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Q: Questioni have a iphone that is stuck on the apple logo because of an update i dont have a computer to update it will best buy updte it for me?

Asked 5 years ago by melanie.

• A:Answer Hi Melanie. Thanks for reaching out about this! I'm sorry to hear you're running into that. That's always super frustrating. We can absolutely do that! To get started, please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionI got an email saying that I can get a free in-store setup with the purchase of my laptop. I can set it up as far as taking it out of the box, and installing my favorite browser. However, can I use this visit to simply get help with taking off bloatware?

Asked 8 years ago by Hoodzie94.

• A:Answer My in-store setup included removing bloatware. That was the main reason I did the in store setup.

  Answered 6 years ago by KathySVerified Purchase

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Q: QuestionCould you help with setting up my new cell phone? Got a Motog4 Android from my kids for Christmas and I am totally lost, just can't get the thing going. Please let me know if yes and if I would need to come to Best Buy and how much it would cost me.

Asked 9 years ago by Bayrmadl78.

• A:Answer An in-store visit would be necessary and it will be 39.99.

  Answered 9 years ago by CommunityAnswer

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Q: QuestionCan Best Buy set my phone up with a sim card and phone number?

Asked 2 years ago by Alex.

• A:Answer Yes the can do that

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionI plan on bringing in my laptop to help with setup; I would like to also setup my 3 in 1 printer on that laptop. Should I bring the printer with me as well?

Asked 5 years ago by Anonymous.

• A:Answer No, you don’t need to bring the Printer with you.

  Answered 5 years ago by HopeeVerified Purchase

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Q: QuestionI have a new iphone 13 unlocked. I need the data transfer from my old iphone 6s. Will Best Buy do that and how much does that cost please and thanks

Asked 2 days ago by Macspo.

Q: QuestionHow do I make an appointment?

Asked 6 days ago by Rachael.

Q: QuestionThe directions to set up an In-Store appointment say to choose "Schedule Now" but I do not see a "Schedule Now" option ANYWHERE ON MY COMPUTER SCREEN!!!!!

Asked 1 week ago by Liz.

Q: QuestionI am buying a new laptop and need to transfer files, etc from my old laptop. Is this a service you provide and at what cost?

Asked 1 week ago by JD.