Customer Ratings & Reviews

Outstanding service! He checked the doorbells and found that we couldn’t do the video doorbells and suggested cameras which we purchased. He located them where we mutually agreed on and made sure we knew how to use everything. Very knowledgeable, great personality, very professional. A-1 on him and everything!

The agent came in with a pleasant attitude. I informed him of my problem. He looked at the home device and fixed in a matter of minutes. He was knowledgeable and efficient. It was a very good experience.

I came into the store in Portage Michigan and Mark helped me and he was awesome! I tried to use the phone help line. That was a mistake. The Asian rep. could not help because I thought I heard sounds in the background that sounded like she was tending to a chicken coop.

Very kind, Check out my problems, and had it taken care of in under an hour. Check to be sure I had his name and phone number.

The geek agent was on time, thoughtfully and smart, he solved my problem and I am so happy, I feel that purchasing the extra service was worth every penny

Agents cleaned up computer and installed windows 11 Agents found problem with camera at my church

Friendly and professional service technician, He was on time and good communications to verify he was on the way.

He was here on time and helped reset up my system which was not working due to a power outage. He made sure everything was working properly before leaving. I had tried to do this on my own and was just frustrated, so I was glad to get the help.

The two young men who came on this TV call were very knowledgeable and helpful. I would be glad to have them anytime. They solved all the problems.

I've found that having the Geek squad in my conner has made dealing with all my Electronics servicing needs easy, when ever I have any questions all that I do is give them a call.

The technician was knowledgeable about a lot off other issues besides the current one. I appreciated how he answered my concerns!

geek squad is great, had it for several years and they always did a great job .

The Best Buy / Geek Squad technician successfully replaced our front door deadbolt, without difficulty.

I love my geek squad ring. Echo. And my young man that came out to help me thank you I love all since we moved here 1999 toys games videos labtops computer cell phones a d accessories for everything and all and more I forgot to mention. Dvds cds. Electronic and almost all abd everything u sell I’m 66 now my parent. My don all customers and referred the Summerlin store as 100 stars we live right near it abd will only deal With your store. Joy MarieGruver. And the kitinos family my maiden name yiur the best store. Here since 1999 we are loyal customer s my sister n was 3 when we arrived. Your store has the best now online we get tons from Joy Marie kitinos. Gruver

Technician reset modem and XF pods to solve connectivity issues. Technician was knowledgeable, courteous, and gave clear explanations for what steps you took to correct the issues.

I have all the confidence in any of the Geeks Squad work. I find the professional, knowledgeable, and get the job done. They always get the problem solved.

My wife and I are very pleases with the work the Squad did in our home. They are very polite and knowledgeable and most accommodating. They are neat and thorough in their performance of duty. We really appreciate their service.

Mr. Britan Mangrum did a great job setting up my Direct TV service on 2 TV's. Very knowledgeable and very professional !

The agent repaired my I robot. Robot would not connect to my I phone. Everything is working fine now. Thanks

The agents from the Geek Squad arrived on time and reset my Ring equipment. I was also reminded that I could use the service anytime since I was a Best Buy service customer. I like this service and has proven to be worth the money.