Customer Ratings & Reviews

Friendly and professional service technician, He was on time and good communications to verify he was on the way.

The agents from the Geek Squad arrived on time and reset my Ring equipment. I was also reminded that I could use the service anytime since I was a Best Buy service customer. I like this service and has proven to be worth the money.

Technician reset modem and XF pods to solve connectivity issues. Technician was knowledgeable, courteous, and gave clear explanations for what steps you took to correct the issues.

Agents cleaned up computer and installed windows 11 Agents found problem with camera at my church

I have all the confidence in any of the Geeks Squad work. I find the professional, knowledgeable, and get the job done. They always get the problem solved.

Shawn was the Geek agent that came to my home. He was extremely knowledgeable, polite and very helpful. He was able to have my home security system up and running in no time.

My Yale lock wasn't connecting to my cell phone. Geek Squad guys came out and reset and all was good to go. Great job, professional and they knew exactly what to do.

Geek squad is awesome !! they always do a great job fixing laptops for me. Amazing service Team !

Zion did a great job working on our Ring Doorball, however, it is still not working well. It holds a charge for 1 week and then the battery has to be changed.

geek squad is great, had it for several years and they always did a great job .

The agent repaired my I robot. Robot would not connect to my I phone. Everything is working fine now. Thanks

The Geek Squad rep was very respectful and knowledgeable about my fridge and the water filter. He was able to explain everything.

This is my second interaction with this technician and he is always pleasant and communicative! So far so good, I have yet to have a bad experience with Best Buy

Geek was well versed and knowledgeable about the product. Patiently tried several methods of repair. Told me what to watch for in future.

Phil has been to my house twice. Once to replace my ice maker and a few days later to replace the LED system on my stove.

Geek Squad Technicians quickly connected my current Ring doorbell to my new router. The connection continues to work perfectly and reliably.

your agent Desmond reset our entire ring system and checked all the cameras for functionality. He did a great job. Thankyou Desmond

He was here on time and helped reset up my system which was not working due to a power outage. He made sure everything was working properly before leaving. I had tried to do this on my own and was just frustrated, so I was glad to get the help.

Geek squad knew exactly how to fix the problem. I can always depend on the geek squad when I run into technical problems.

I don’t think the service we got for the price was worth it. The tech did improve the issue but it isn’t as though he had to do much of anything. He said he did a technology reboot, maybe he had a magic wand. He gave a few suggestions but he seemed bored with the whole issue. He wasn’t rude but he wasn’t totally committed. I think next time I’ll try a different company.