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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 495 reviews

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91%
would recommend
to a friend

Customers are saying

Customers praise the Technology Reset Service for its excellent customer service, agent professionalism and knowledge, and ease of use. Customers also appreciate the overall performance, problem-solving capabilities, smooth installation, and clear communication. However, some customers have reported concerns regarding battery life and sound bar functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 495 reviews
  • Rated 5 out of 5 stars

    Problem solved, happiness resums

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek agent was on time, thoughtfully and smart, he solved my problem and I am so happy, I feel that purchasing the extra service was worth every penny

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Setting up my Direct TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mr. Britan Mangrum did a great job setting up my Direct TV service on 2 TV's. Very knowledgeable and very professional !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great hook up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Friendly and professional service technician, He was on time and good communications to verify he was on the way.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Camera RESET

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding Service Extremely Thorough Resolved Issue

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    firefly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    geek squad is great, had it for several years and they always did a great job .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squaad home fix

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had on yime service, vert thourgh, fixed the problem

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad solved my TV connection problems..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two young men who came on this TV call were very knowledgeable and helpful. I would be glad to have them anytime. They solved all the problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very knowledgeable and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Summerlin store

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my geek squad ring. Echo. And my young man that came out to help me thank you I love all since we moved here 1999 toys games videos labtops computer cell phones a d accessories for everything and all and more I forgot to mention. Dvds cds. Electronic and almost all abd everything u sell I’m 66 now my parent. My don all customers and referred the Summerlin store as 100 stars we live right near it abd will only deal With your store. Joy MarieGruver. And the kitinos family my maiden name yiur the best store. Here since 1999 we are loyal customer s my sister n was 3 when we arrived. Your store has the best now online we get tons from Joy Marie kitinos. Gruver

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician was very courteous and very knowledgeable - was able to fix my problem efficiently.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    WORTH the PRICE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have all the confidence in any of the Geeks Squad work. I find the professional, knowledgeable, and get the job done. They always get the problem solved.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed my desktop with ease!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent manager was prompt professional and very knowledgeable. Recognized and solved the problem with parts from his truck!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad fix my problem quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician reset modem and XF pods to solve connectivity issues. Technician was knowledgeable, courteous, and gave clear explanations for what steps you took to correct the issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Internet on TV, chromecast was outdated,other thin

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They provided excellent work. They did more than originally ordered. The orders they received was much smaller than what i needed.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    I robot repair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent repaired my I robot. Robot would not connect to my I phone. Everything is working fine now. Thanks

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad performance.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife and I are very pleases with the work the Squad did in our home. They are very polite and knowledgeable and most accommodating. They are neat and thorough in their performance of duty. We really appreciate their service.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Yale Lock reset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Yale lock wasn't connecting to my cell phone. Geek Squad guys came out and reset and all was good to go. Great job, professional and they knew exactly what to do.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents from the Geek Squad arrived on time and reset my Ring equipment. I was also reminded that I could use the service anytime since I was a Best Buy service customer. I like this service and has proven to be worth the money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The contractor for Best Buy did ok but again I have to buy more equipment

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad rep

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad rep was very respectful and knowledgeable about my fridge and the water filter. He was able to explain everything.

    I would recommend this to a friend