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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 512 reviews

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91%
would recommend
to a friend

Customers are saying

Customers praise the Technology Reset Service for its excellent customer service, agent professionalism and knowledge, and ease of use. Customers also appreciate the overall performance, problem-solving capabilities, smooth installation, and clear communication. However, some customers have reported concerns regarding battery life and sound bar functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 512 reviews
  • Rated 5 out of 5 stars

    Quick and Successful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad Technicians quickly connected my current Ring doorbell to my new router. The connection continues to work perfectly and reliably.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We enjoy using Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Th agent reset our TV to work properly after we had guests stay who changed our settings, etc. He was very knowledgeable and fixed everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Problem solved, happiness resums

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek agent was on time, thoughtfully and smart, he solved my problem and I am so happy, I feel that purchasing the extra service was worth every penny

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad setup my TV quickly excellent customer service

    I would recommend this to a friend
  • Cons mentioned:
    Camera

    Rated 5 out of 5 stars

    Agent was sharp and found issue with camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents cleaned up computer and installed windows 11 Agents found problem with camera at my church

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great hook up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Friendly and professional service technician, He was on time and good communications to verify he was on the way.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad solved my TV connection problems..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two young men who came on this TV call were very knowledgeable and helpful. I would be glad to have them anytime. They solved all the problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Summerlin store

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my geek squad ring. Echo. And my young man that came out to help me thank you I love all since we moved here 1999 toys games videos labtops computer cell phones a d accessories for everything and all and more I forgot to mention. Dvds cds. Electronic and almost all abd everything u sell I’m 66 now my parent. My don all customers and referred the Summerlin store as 100 stars we live right near it abd will only deal With your store. Joy MarieGruver. And the kitinos family my maiden name yiur the best store. Here since 1999 we are loyal customer s my sister n was 3 when we arrived. Your store has the best now online we get tons from Joy Marie kitinos. Gruver

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    firefly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    geek squad is great, had it for several years and they always did a great job .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It was wonderful!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very kind, Check out my problems, and had it taken care of in under an hour. Check to be sure I had his name and phone number.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Everything is working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was here on time and helped reset up my system which was not working due to a power outage. He made sure everything was working properly before leaving. I had tried to do this on my own and was just frustrated, so I was glad to get the help.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad fix my problem quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician reset modem and XF pods to solve connectivity issues. Technician was knowledgeable, courteous, and gave clear explanations for what steps you took to correct the issues.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad performance.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife and I are very pleases with the work the Squad did in our home. They are very polite and knowledgeable and most accommodating. They are neat and thorough in their performance of duty. We really appreciate their service.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    WORTH the PRICE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have all the confidence in any of the Geeks Squad work. I find the professional, knowledgeable, and get the job done. They always get the problem solved.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents from the Geek Squad arrived on time and reset my Ring equipment. I was also reminded that I could use the service anytime since I was a Best Buy service customer. I like this service and has proven to be worth the money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad Service Guaranteed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've found that having the Geek squad in my conner has made dealing with all my Electronics servicing needs easy, when ever I have any questions all that I do is give them a call.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Yale Lock reset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Yale lock wasn't connecting to my cell phone. Geek Squad guys came out and reset and all was good to go. Great job, professional and they knew exactly what to do.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Great Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shawn was the Geek agent that came to my home. He was extremely knowledgeable, polite and very helpful. He was able to have my home security system up and running in no time.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    I robot repair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent repaired my I robot. Robot would not connect to my I phone. Everything is working fine now. Thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledgeable Technician

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was knowledgeable about a lot off other issues besides the current one. I appreciated how he answered my concerns!

    I would recommend this to a friend
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