Customer Ratings & Reviews

Zion did a great job working on our Ring Doorball, however, it is still not working well. It holds a charge for 1 week and then the battery has to be changed.

The Geek Squad rep was very respectful and knowledgeable about my fridge and the water filter. He was able to explain everything.

The Best Buy / Geek Squad technician successfully replaced our front door deadbolt, without difficulty.

Phil has been to my house twice. Once to replace my ice maker and a few days later to replace the LED system on my stove.

This is my second interaction with this technician and he is always pleasant and communicative! So far so good, I have yet to have a bad experience with Best Buy

Mr. Britan Mangrum did a great job setting up my Direct TV service on 2 TV's. Very knowledgeable and very professional !

your agent Desmond reset our entire ring system and checked all the cameras for functionality. He did a great job. Thankyou Desmond

I don’t think the service we got for the price was worth it. The tech did improve the issue but it isn’t as though he had to do much of anything. He said he did a technology reboot, maybe he had a magic wand. He gave a few suggestions but he seemed bored with the whole issue. He wasn’t rude but he wasn’t totally committed. I think next time I’ll try a different company.

agent understood me - took time to explain - i had no knowledge of what he was talking about till then

The service tech was able to get all cameras online and also taught me how to do it myself.

Really appreciate Geek Squad service and the professional techs that make it all happen when one really needs help!

The Geek Squad is a group of excellent and knowledgeable techs. Wouldn't want to be without them.

Problem with a defective Roku. Got a tech quickly and he quickly identified the problem and replaced the device. Helped set it up and ran me through operation. Polite and helpful.

The fellow got my camera system back up and running after figuring out the problem and have had no problems sense.

The agent was not successful reconnecting Alexa’s ability to play music by verbal request to the Sonos system. Alternatively, we were given the ability to select individual songs manually from the Sonos app on our phone.

They provided excellent work. They did more than originally ordered. The orders they received was much smaller than what i needed.

Matt was very professional and helpful. He explained how to use our Blink Cameras. We would highly recommend him to anyone.

The agent manager was prompt professional and very knowledgeable. Recognized and solved the problem with parts from his truck!

Excellent service excellent installation Best Buy in the geek squad or number one in my opinion they get the job done professionally on time every time thank you again Best Buy’s

Person was extremely knowledgeable and was able to perform the task I wanted performed. Everything worked out perfectly.