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Customer Ratings & Reviews

TV Connect and Setup-Front_Standard

Customer rating

Rating 4.8 out of 5 stars with 1530 reviews

95%
would recommend to a friend

Customer ratings & reviews

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Page 1, showing1-20 of 1,530 Reviews
  • Rating: 5 out of 5 stars

    Very Professional

    Posted
    CAnn
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I was so glad that I decided to have the Geek Squad deliver and set up our new TV. They not only set it up, but explained how everything worked. It was a much needed lesson because our new TV works very differently than our old one. It was well worth the cost.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    TV Serviceman

    Posted
    judyneff
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Great and personable folks. Told him not to cancel our remote Harmony training because we hadn't had our cable connected yet. Instead our training on the remote was cancelled and that means we have to pay a high price for a Geek to come out--big ripoff!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Installtion and professionals

    Posted
    TroyMB
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The Geek squad is the greatest! These guys hooked up my system in 2 hours. I was thoroughly impressed by their quality and professionalism

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Perfect

    Posted
    Bobby
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Installer was timely, efficient, friendly and did excellent job.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Disappointed

    Posted
    Trilogy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Set up my television and promised to come back to program my remote and walk me through how to work my TV they haven’t returned

    No, I would not recommend this to a friend

    • Brand response

      GeekSquadSupport

      Thank you for choosing the Geek Squad to set up your television, but I'm saddened to hear your remote was never programmed. We certainly have services which could assist you with setting up your remote and providing you with a demo. Speak with an agent who is waiting to work with you today, www.geeksquad.com/chat.

  • Rating: 5 out of 5 stars

    Did a good job. I was pleased

    Posted
    Nick
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I had Geek Squad in Jacksonville, Fl. deliver and set up tv. They were excellent.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Service

    Posted
    BandMom
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The installers did a great job setting up my TVs and showing us all the features we could use. They came on time and left the room spotless.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Geek Squad worth every penny.

    Posted
    Baxter
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    They set up everything and spent lots of time showing how to use features. Even placed TV on 2 different stands because I wasn’t sure which one worked best with our wall unit. Very knowledgeable

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Set Up was great.

    Posted
    Falcon
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The technicians were very professional and did a great job setting up My TV, also did a great job explaining how things work!!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    geek squad are the pro's

    Posted
    Ronald
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    HOOKED UP SOUND BAR TO TV . LOOKS AND SOUNDS BETTER THAN EXPECTED , GEEK SQUAD WAS ON TIME AND QUICK SETUP .

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    PHENOMENAL

    Posted
    GeorgeC
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I can only speak for Lester who was a first-squad Geek squad installer in my area. He told me the last two installers I had been given, were third-party installers. So it took three times to get it right. But one time with Lester to fix every wrong the other two guys left behind. One-hour later, it was paradise for my new couch-potato life. I work on my computer, too.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great service

    Posted
    SuziGinTN
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The two guys who came out were awesome. Competent, nice, personable and answered every question we had. Also did a great job training us on the new features.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great new purchase.

    Posted
    Mims
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    My husband loves the new TV. He likes watching sports on it. I love watching chick flicks on it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Absolutely the best...Will use again

    Posted
    RobertG
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    NOAH was our tech. Don’t let him go...he’s an asset for Best Buy! Excellent service & very nice...explained everything, answered several questions. Highly recommend and will definitely use again.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    The Geek Squad were extremely professional

    Posted
    Denny
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    There seemed to be a number of issues in getting the setup right with the universal remote. Needed Geek guys to come back second time to get it right.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Instructions on how to use Samsung smart tv

    Posted
    Coal56
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The person was very knowledgable about your product but he didn't answer any of my questions. He said that what I did was right even though I didn't understand what I did.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Setup Service

    Posted
    GSCS
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We had this Best Buy service twice. The three service man that came out of setup our TV wall mount and setup the our system were great. They are very professional and enjoyed having them. I would recommend home service to anyone. They are the best.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great TV and efficient installer

    Posted
    Jayden
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I already reviewed the installation, but I'm talking about my purchase of the 55" LG OLED c8pua TV! It has brilliant clear images, and perfect blacks! The only negative is that it's really expensive for the average Joe! Also, if you think the colors are not totally accurate in Sports Mode, It's easy to tweak the color and tint if you know what you're doing, and it becomes Sport Mode (USER)! Bottom line; if you want perfection, you have to pay for it!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    User friendly remote control for tv

    Posted
    Dale
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have had this controller for awhile and just had it installed by Matthew of the geek squad. Thanks Matthew it makes everything so easy

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Outstanding performance

    Posted
    Noxlet
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Geek Squad gets a rating of '11'. Installed my 65 inch 4K OLED TV, configured it, and show me how to maximize every option. Then they removed a 240 pound Sony TV, up a flight of stairs, and out the door without hitting any walls or doors. Nothing but a rating of '11'.

    I would recommend this to a friend